-Ensuring a smooth customer experience across all CRM channels including FreshDesk (with Amazon & Shopify), Olark, and Web Clients i.e. RoundCube, etc.-Manage chargebacks, returns, and refunds on platforms like PayPal and credit cards.-Coordinate order processing, inventory management, and logistics across multiple warehouses.-Train new team members in customer service, product knowledge, and shipping operations.-Track Key Performance Indicators (KPIs) to measure customer satisfaction.-Utilize customer data to identify trends and improve operations.-Work closely with sales, marketing, and warehouse teams to ensure unified operations.

-Managed the administrative operations of international study tours.-Collaborated with key stakeholders (British Council) to execute educational exchange programs.-Provided comprehensive guidance to students on scholarships and visa processes.-Ensured compliance with university regulations and international standards.-Maintained up-to-date records of international exchange contracts.-Delivered academic counselling and support to students using the Student Information System (SIS) platform.-Conducted leadership & management development programs for university staff with Google Workplace.-Collaborated with the Quality Control (QC) department to maintain academic standards, especially during the COVID-19 transition to online learning.-Leveraged Learning Management System (LMS) to support remote teaching and learning processes.

-Maintained strong relationships with leading Australian universities (QUT, UQ, Griffith, CQU, USQ, SCU, Newcastle) to establish and expand recruitment partnerships.-Provided comprehensive guidance to Pakistani students aspiring to study in Australia, including program selection, application processes, visa requirements, and scholarship opportunities.-Represented the company at educational fairs, seminars, and conferences to generate student leads and enhance brand visibility.-Managed day-to-day office operations, ensuring efficient student counselling, documentation, and data management.-Provided mentorship and guidance to team members, fostering a high-performance culture.-Ensured adherence to regulatory requirements and industry best practices.-Collaborated with key stakeholders, including government agencies, educational institutions, and industry partners.

-Fostered student engagement and academic achievement through effective teaching methodologies and mentorship.-Provided academic instruction in business administration and research methodologies at undergraduate and postgraduate levels.-Offered comprehensive academic guidance, including one-on-one consultations, assignment assistance, and research support.-Contributed to curriculum development, ensuring alignment with academic standards and industry requirements.-Provided training and support to students on utilizing the LMS platform, enhancing their learning experience.

-Delivered engaging and effective instruction in business and economics subjects to intermediate and undergraduate students, utilizing innovative teaching methodologies.-Established and implemented a unique curriculum focusing on inclusion, integrating different departments to foster a collective learning environment, which led to significant improvements in overall college results.-Organized and arranged college trips and other extracurricular activities, enhancing students' learning experiences outside the classroom.-Participated in parent meetings for new students, helping to establish a strong connection between the college and students' families.-Managed administrative tasks, including student records, course scheduling, and resource allocation to optimize program efficiency.-Informally served as an additional vice principal, assisting in various administrative and leadership tasks to support the college's management.