Matt Katz

Matt Katz Email and Phone Number

SVP, Global Customer Success @ CloudZero
United States
Matt Katz's Location
Burlington, Massachusetts, United States, United States
Matt Katz's Contact Details
About Matt Katz

As the Vice President of Global Customer Success at Veracode, I lead the teams delivering expansion, retention, and service revenue outcomes for our clients. Veracode is a software security firm focused on identifying flaws and vulnerabilities across all stages of the software development lifecycle. The foundation of Veracode's approach lies in its Software Security Platform, which uses advanced AI algorithms trained on vast datasets of code. This allows for faster and more precise identification and rectification of security flaws. Veracode's mission is to evolve the concept of software security, ensuring it stays aligned with the dynamic needs of today's software development processes.I have built and managed eight service organizations for software companies, implementing solutions for more than 900 U.S. and international clients across various industries. I have expertise in low-code app development, mobile app marketing and engagement, contingent workforce management, online financial services, and enterprise software. I have a proven track record of increasing employee satisfaction, customer retention, and margins, while building a strong customer base for future upsell and expansion.

Matt Katz's Current Company Details
CloudZero

Cloudzero

View
SVP, Global Customer Success
United States
Website:
cloudzero.com
Employees:
172
Matt Katz Work Experience Details
  • Cloudzero
    Svp, Global Customer Success
    Cloudzero
    United States
    View
  • Veracode
    Vice President, Global Customer Success
    Veracode Oct 2024 - Present
    Burlington, Massachusetts, Us
    I lead Global Customer Success at Veracode. In partnership with GTM Leadership, I deliver Expansion, Renewal and Service Revenue outcomes while growing and developing the CS organization.
    View
  • Mendix
    Vice President Of Customer Success
    Mendix Dec 2021 - Oct 2024
    Boston, Massachusetts, Us
    Mendix is the fastest growing Rapid Application Development platform to build, deploy and manage cloud-native enterprise apps at scale. The coming software wave is here -- low-code or no-code will drive digital transformation for the enterprise.We are hiring! With triple-digit growth in the US, we are expanding our teams across functions!
    View
  • Mendix
    Sr. Director, Customer Success
    Mendix Apr 2020 - Dec 2021
    Boston, Massachusetts, Us
    View
  • Upland Localytics
    Head Of Customer Success
    Upland Localytics Dec 2017 - Apr 2020
    Austin, Tx, Us
    Localytics helps customers build stronger relationships with their mobile and web app users through its analytics and marketing platform. Sold to Upland Software in February 2020.Delivered a 'white glove' post-sale experience with 24-person team responsible for all post-sale functions including: account management for 60% of ARR, technical and business user on-boarding, platform/technology services for integration, digital consulting for domain, customer support, and self-service solutions.Outcomes delivered include: Successful pivot from SMB and reactive service focus to proactive partner, improved customer retention from 55% to 93% in 6 quarters, while improving Net Promoter Score for Support and Services by 40pts (43 to 83), and increasing operating margin by 10 pct points through increased billable time.
    View
  • A Matthew Katz Consulting
    Customer Success And Consulting Services Leader
    A Matthew Katz Consulting Jul 2017 - Nov 2017
    Delivered strategic consulting on Customer Success and Consulting/Professional Service Delivery, including assessment, design, and recommendations for a number of clients in the high tech sector.
  • Sequoia Consulting Group
    Vp, Strategic Solutions
    Sequoia Consulting Group Nov 2016 - Jul 2017
    San Mateo, Ca, Us
    Sequoia Consulting Group is an innovative brokerage firm providing strategic benefits, HR, and risk management services to today's hyper-growth companies. We focus on the clients that are focusing on the future: the disruptors, the paradigm shifters, and the market leaders that are pushing their industries forward. We match their passion with our own commitment to help them run happier, healthier, and free from unnecessary risk.
    View
  • Iqnavigator
    Vp, Strategic Solutions And Customer Success Management
    Iqnavigator Jun 2014 - Sep 2016
    Centennial, Colorado, Us
    Recruited as part of leadership team transition to focus on profitability. Responsible for the full portfolio of Value Added Services, including: Customer Success Planning, Value Realization Framework assessments, Implementation Road Maps for accelerating solution adoption, and Technology Reviews that resulted in optimization of client's Contingent Workforce and SOW/Project Workforce programs on IQN's VMS platform. Acquired by Beeline in October 2016.
    View
  • Nice Systems
    Vice President, Americas Business Consulting (Via Acquisition Of Merced Systems)
    Nice Systems Feb 2012 - Jun 2014
    Hoboken, New Jersey, Us
    Lead an international PS team responsible for delivery of pre-sales business enablement and post-sales client consulting. This organization established and nourished deeper, strategic relationships with NICE customers. In addition the team developed new techniques and services that increased the value realization of products, accelerated ROI, and increased the consistency of NICE customers’ experience with our expanding suite of business solutions. The Business Consulting team was responsible for business value creation opportunities, devising programs to drive improvement, held primary responsibility for delivery of these change programs, and contributed thought leadership and best practice recommendations for the performance management software industry.
    View
  • Merced Systems
    Vice President, Business Consulting
    Merced Systems Apr 2006 - Feb 2012
    Redwood Shores, Ca, Us
    Leading Merced's newly formed Business Consulting group which helps customers achieve maximum business improvement from their implementation of performance management initiatives. I also help Merced's Executive, Sales, and Professional Services teams shape successful customer engagements, deepen client relationships, and extend our solutions to new markets.
    View
  • Wells Fargo, Private Client Services
    Vice President, Internet Channel Strategy
    Wells Fargo, Private Client Services Mar 2005 - Apr 2006
    San Francisco, California, Us
    Develop, evangelize, and deploy an Internet/IVR Channel strategy for the Private Client Services division, within the context of a multi-channel delivery model targeted for both high-touch and high-tech customer needs.
    View
  • Teknowledge
    Vice President, Financial Systems Services
    Teknowledge Aug 1999 - Mar 2005
    Created an International practice of project managers and software application consultants to deliver Web-based financial services applications and retail electronic commerce solutions. Built a profitable, customer support organization for maintenance and updates of our enterprise software product, TekPortal. Responsibilities include sales, contracting, account management, profit and loss for all customer-facing services, and recruiting.
  • Edify Corporation
    Director, Consulting Services, Financial Svcs
    Edify Corporation Aug 1997 - Aug 1999
    Us
    Created a nationwide practice of project managers and consultants delivering interactive voice response (IVR) applications and Web-based Internet Banking solutions to the retail banking and financial services industries. Security First Technologies (SONE) acquired Edify, FICS and VerticalOne in a rollup of financial technology platforms.
    View
  • Symmetrix
    Principal Consultant
    Symmetrix Sep 1990 - Aug 1997
    Multi-disciplinary roles in large-scale organizational change, reengineering and process improvement, information technology deployment, and strategic analysis/modeling. Comprehensive Management Consulting experience in Manufacturing, Telecommunications, and Financial Services industries. Responsibilities included project management, client/account management, management training and instructional design, strategic analysis and activity-based cost modelling, and active contributions to organizational learning.

Matt Katz Skills

Enterprise Software Product Management Crm Strategy Consulting Business Analysis Saas Management Consulting Analytics Professional Services Management Change Management Program Management Customer Experience Leadership Process Improvement Pre Sales Financial Services Project Management Integration Performance Management Cross Functional Team Leadership Business Analytics Contact Centers Software Development Workforce Management Vendor Management Telecommunications Voice Of The Customer Customer Experience Management Call Centers Account Management Business Strategy Analysis Return On Investment Software As A Service Customer Success Information Visualization Contingent Workforce Software Industry Complex Sales

Matt Katz Education Details

  • Massachusetts Institute Of Technology
    Massachusetts Institute Of Technology
    Marketing Research

Frequently Asked Questions about Matt Katz

What company does Matt Katz work for?

Matt Katz works for Cloudzero

What is Matt Katz's role at the current company?

Matt Katz's current role is SVP, Global Customer Success.

What is Matt Katz's email address?

Matt Katz's email address is ma****@****hoo.com

What is Matt Katz's direct phone number?

Matt Katz's direct phone number is +130356*****

What schools did Matt Katz attend?

Matt Katz attended Massachusetts Institute Of Technology.

What skills is Matt Katz known for?

Matt Katz has skills like Enterprise Software, Product Management, Crm, Strategy, Consulting, Business Analysis, Saas, Management Consulting, Analytics, Professional Services, Management, Change Management.

Who are Matt Katz's colleagues?

Matt Katz's colleagues are Ruth Tannert, Alex Wheeldon, Matthew Norgren, Andre Ramos, Brenna Powers, Alex Clay, Griffin Sisk.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.