Amy Cagney Email & Phone Number

Supporting and managing the Event Creation team including training new team members, coaching and mentoring existing team members whilst identifying ongoing training needs. Keeping knowledge and information up to date to help maximise conversion of all corporate enquiries. Proposal writing & contract issuing. Revenue tasks including diary management, rate.

- To support the MICE Sales Manager in driving and managing the Event Creation Team.- Coaching and mentoring the team – ensuring daily tasks are completed by each team member, training needs are advised to the MICE Sales Manager for team and / or team members.- Ensuring team knowledge is up to date on all properties at all times – including competitor.

Farnborough

- Taking enquires and bookings for small group adventure itineraries globally using Travel Studio.- Working towards weekly sales targets and KPI's, answering sales and customer support emails.- Taking inbound calls and support calls.- Working with other departments to ensure successful customer journey.- Working closely with many travel agents in the UK.

- Managing team of Customer Support Executives along with the wider team.- Implementing daily jobs and rotas.- Coaching, mentoring & training.- Appraisals, development plans and performance reviews.- Interviewing potential candidates and employing.- Managing the wider team in their managers absence.- Daily reporting and statistics analysis to improve.

Bagshot

- Booking bedrooms, spa days and restaurant reservations using various different systems, processing GDS and third party bookings. - Managing a team of seven, daily shift responsibilities distribution, producing monthly rota, managing diary of events including Mother's Day and Christmas events. - Setting up packages for the spa and hotel, managing all.

Bagshot

- Daily reception duties including checking guests in, cashing up, producing itineraries, booking spa days, treatments and classes.- Making sure all spa areas are clean and tidy and changing rooms replenished.- Duty manager shifts which included opening and closing the spa, dealing with complaints and pool testing.- Serving food and beverage to spa days.

Travel And Tourism

3 AAA* Distinctions

Education record

9 GCSES A*-C