Amy Cagney Email & Phone Number

Supporting and managing the Event Creation team including training new team members, coaching and mentoring existing team members whilst identifying ongoing training needs. Keeping knowledge and information up to date to help maximise conversion of all corporate enquiries. Proposal writing & contract issuing. Revenue tasks including diary management, rate setting and negotiations. Building relationships with clients and agents to ensure successful events, project work to include merging with third parties to increase conversion.

- To support the MICE Sales Manager in driving and managing the Event Creation Team.- Coaching and mentoring the team – ensuring daily tasks are completed by each team member, training needs are advised to the MICE Sales Manager for team and / or team members.- Ensuring team knowledge is up to date on all properties at all times – including competitor awareness (arranging competitor site visits when needed for team members).- To manage the Event Creator Team in the absence of the MICE Sales Manager.- To work with the MICE Sales Manager in order to continuously review and assess the current status quo with our systems and processes, in order to help improve performance, profit and revenue. - Process all corporate enquiries, managing bookings from the initial enquiry stage, through the conversion process to receipt of signed contract.- To maximize conversion, whilst maintaining a professional, efficient, friendly and outstanding level of service.- To identify all sales opportunities and demonstrate a high level of diary and rate management.

Farnborough

- Taking enquires and bookings for small group adventure itineraries globally using Travel Studio.- Working towards weekly sales targets and KPI's, answering sales and customer support emails.- Taking inbound calls and support calls.- Working with other departments to ensure successful customer journey.- Working closely with many travel agents in the UK and overseas to maximize sales.- Assisting with visa and passport queries and processes.- Booking flights with GDS.- Liaising with airlines and overseas agents.- Polar specialist (booking trips to Antarctica and The Arctic).

- Managing team of Customer Support Executives along with the wider team.- Implementing daily jobs and rotas.- Coaching, mentoring & training.- Appraisals, development plans and performance reviews.- Interviewing potential candidates and employing.- Managing the wider team in their managers absence.- Daily reporting and statistics analysis to improve customer experience and conversion.- Strategic planning with senior managers. - Planning and delivering departmental training & meetings.- Successful completion of projects, including how to manage visa, passport and itineraries for all regions.

Bagshot

- Booking bedrooms, spa days and restaurant reservations using various different systems, processing GDS and third party bookings. - Managing a team of seven, daily shift responsibilities distribution, producing monthly rota, managing diary of events including Mother's Day and Christmas events. - Setting up packages for the spa and hotel, managing all aspects of the website and the spa diary. - Interviewing potential candidates for available roles, training and development for the department.

Bagshot

- Daily reception duties including checking guests in, cashing up, producing itineraries, booking spa days, treatments and classes.- Making sure all spa areas are clean and tidy and changing rooms replenished.- Duty manager shifts which included opening and closing the spa, dealing with complaints and pool testing.- Serving food and beverage to spa days, members & hotel residents.- Conducting membership show rounds for potential members.- Upselling additional treatments and spa products.

Travel And Tourism

3 AAA* Distinctions

Education record

9 GCSES A*-C