Amauris Espinal Email & Phone Number

Warwick, Rhode Island

Assists NOC engineer with answering support calls from clients and internal resourcesGenerates cases within incident management system originating from telephone support calls, internal/external client email requestsCreate AD account to access Linux/Windows machineTroubleshoot Linux login/access issuesDrives vendor and circuit related issuesAssists engineers to make call updates to customers to provide case status based on defined Service Level Agreements (SLA)Suggests improvements to process and work flow in the support center

Providence, Rhode Island

Explained, illustrated, demonstrated product and accessory capabilities and offered suggestions based on customers' wants and needs.Provided best-in-class customer service skills and aided customers in completing purchases and resolving issues; maintained polished and professional presence. Executed promotions and campaigns designed to increase brand equity and achieve sales objectives.Assisted with store opening and closing duties, maintaining proper cash handling metrics.Participated in inventory cycle countsProvided support for other sales agents as needed to ensure optimal customer service.Assisted with other duties as requested.

West Warwick, Ri

Troubleshooter service related issues related to Cox products including but not limited to, analog video, digital video, DVRs, HD, Cox High Speed Internet and Cox Digital Telephone Educated customer on customer owned equipment such as PC, TVs, VCRs, etc. Educates customer on use of browser, use of email, changing passwords and other member services featuresAssisted customer with re-installing software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through stepsResolved problems on the first call with a minimum of transfers, truck rolls or Test Desk tickets by consistently improving personal technical knowledge and understandingUpdated customer database information any time a call is entered.

West Warwick, Rhode Island

Prepared documents, such as work orders, bills of lading, and shipping orders to route materialsRecorded shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record-keeping purposesContacted carrier representative to make arrangements and to issue instructions for shipping and delivery of materialsConferred and corresponded with establishment representatives to rectify problems, such as damages, shortages and non-conformance to specificationsRequisition and store shipping materials and supplies to maintain inventory of stockPacked, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meterComputed amounts, such as space available, and shipping, storage, and demur-rage charges, using calculator or price list.

West Warwick, Ri

Analyzed ECO requirements, procedures, and problems to fix UPS systemsModified UPS to serve new purposes or improve work flowTested, troubleshooter, maintained, and monitored UPS unitsConsulted with management to ensure agreement on system principlesMet daily repairing production numbersRead manuals, periodicals, and technical reports to learn.

Dominican Republic

Analyzed user requirements, procedures, and problems to automate/improve existing systems and review computer system capabilities, work-flow, and scheduling limitationsDeveloped, implemented, documented/revised system design procedures, test procedures, and qualify standardsModified system to serve new purposes or improve work-flowRecommended new equipment/software packagesInstalled, implemented, and maintained Internet Server running Linux and Windows.

Dominican Republic

Official Website: http://www.hacienda.gov.do/Scheduled/facilitated meetings to development projects and support each teamHired new personal for the departmentSupervised the Information System Department with more than 30 peopleCreated procedures/policy use for computers in the secretaryTrained employees in programming, technical, network and webInstalled/configured/administered servers running Windows 2000 and Internet servers running Linux Red Hat

Dominican Republic

Official website: http://www.funredes.orgSupervised technical support lead for fund-raiseManaged configuration troubleshooting of networking and data transfer, database management and system software, hardware and applicationProvided extensive support including software installation, configuration, troubleshooting customer system installation problems/performanceProduced informative documents for online knowledge baseDeveloped, implemented, and maintained many websites for the organization.Administered and configured Internet Server running Linux Red Hat