Amaury Rivière Email & Phone Number

As the only Customer Support Specialist at Captain Data, I ensure our customers get top-notch service and support. Over time, I've developed strong technical expertise, especially in APIs, allowing me to help more users with technical implementation and troubleshooting.Key Responsibilities:→ Ticket Management: Efficiently handle and resolve support tickets.→ Internal Feedback: Act as the bridge between customers and our Tech/Product teams.→ Account Support: Collaborate with the Account Manager to integrate customer feedback.→ Use Case Development: Assist users in creating use cases, testing workflows, and escalating when needed.→ Technical Troubleshooting: Dive deep into issues, offering insights and guiding the tech team toward solutions.→ API Support: Help users implement API solutions and troubleshoot technical aspects.→ User Education: Empower users through educational resources and guidance on using our tools.→ Content Creation: Develop internal articles and documentation to assist future support agents.→ AI Tool Enhancement: Continuously improve our AI tool for better customer query handling.Achievements:→ Streamlined support processes with thorough documentation.→ Boosted customer satisfaction with timely and effective issue resolution.→ Strengthened communication between Support, Tech, and Product teams.Goals:→ Further optimize support processes for even quicker resolutions.→ Improve the feedback loop for ongoing product enhancements.→ Expand technical resources to better support API users and empower customers.

Soorts-Hossegor, Nouvelle-Aquitaine, France

A non-profit association that collects, repairs, and distributes surfboards all over the world. The goal: to make surfing and all its benefits accessible to the greatest number of people and to make this sport more in tune with many social and environmental issues. Art holds a central place to exchange and communicate with surfing communities around the world.→ paddlepaddlesurfproject.com→ Instagram: @paddlepaddlesurfproject

Offering clear, friendly, and effective help for users to be able to use the platform as easily as possible. My job is to provide quality customer service and solve problems before and as they arise. Furthermore, by acting as liaisons between our users and our product team, we give a voice to our users and advocate for their needs.Missions:→ Handle tickets from users and customers, and when needed, redirect them to the right stakeholder.→ Proactively communicate with Platform/Store/Product teams to stay up-to-date with the state of the product.→ Define processes (account security, refunds, etc.) and maintain our internal & external knowledge base (Notion & Help Center).→ Label and share user feedback for the product team.

Lisbonne, Portugal

Part of my daily activities:→ Provide optimal advice regarding different queries of the business clients;→ Create a meaningful rapport with key decision-makers in the marketing industry and serve as a consultant for their online advertising strategy;→Understand the business goals of your clients in order to match the required online advertisement solutions; →Provide strategic campaign support to educate my clients; Achieve strong customer satisfaction with a focus on quality and results.

Canary Islands, Spain

Greeting people & building a community amongs the guests, hosting breakfast, pool & house maintenance managing booking & admin.

Tulum, Quintana Roo, Mexico

Máncora, Piura, Peru

Paracas, Ica, Peru

New Zealand

New Zealand

New Caledonia

Montpellier, Occitanie, France

I co-founded Maria Cantina (Mexican restaurant) and took part in everything—building the space, creating the menu, bringing in customers, preparing food and drinks, and handling service. As we grew, I managed a small team of cooks but always made sure to give our customers a warm, welcoming experience. It was an incredibly rewarding journey from start to finish!