Iris Amaya Email & Phone Number

Riverhead, Ny, Us

-Manage hundreds of phone requests as the first point of contact for customers-Create potential sales opportunities by responding to internet leads

Riverhead, New York, United States

•Handled hundreds of inquiries per day on a multi-line phone system while greeting incoming patients•Safeguarded patient’s medical records by properly following HIPAA regulations

-Facilitate daily activities by properly managing memberships and client communication-Record daily financial transactions by keeping a bookrecord

United States

•Participated in a one-month external audit case project with industry professionals•Adhered to NIST Cybersecurity Framework, delivering objectives and end results for the audit

Greater New York City Area

•Configured 60 computer systems in less than a week for Mission’s new office in Tampa•Executed IT security policies in order to maintain data integrity for banks as well as the FDIC•Provided technical support and service to 250+ end users on site and remote•Configured and maintained local and network systems to streamline operations

Greater New York City Area

-Managed the weekly schedule for 12 therapist-Prepared daily financial reports for the Spa's activities

Bronx,New York

•Supervised three computer lab sessions per day with around 20 students per session•Trained and mentored students on basic computer skills including al CUNY applications•Drove maintenance of periodic inventory of all computer labs and equipment as needed

-Facilitated proper communication between multiple departments-Handled hundreds of inquiries per day on a multi-line phone system-Organized and filed information using the database reservation system

•Scrubbed 10K+ high profile client records and data files with zero rejects•Collected system specifications for 50+ computers, ensuring all software and patches were updated•Created and implemented IT internship manuals used for new hired interns

•Managed the documentation of former students i.e Transcripts,Test Records, College Applications •Organized students’ records in a filing room•Helped in the creation of student records to be used for future reference

•Delegated a group of 3 to execute data processing•Preserved documentation in appropriate format for extraction•Organized thousands of legal/illustrative documents

Master'S Degree, Cybersecurity

Bachelor Of Business Administration (Bba), Computer Information Systems

Computer Technician Training

A comprehensive IT curriculum, incorporating a combination of formal instruction and hands-on activities, in a real world working.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance