Jose Amaya Email & Phone Number

Washington, D.C., Us

In this role at Accion, I am responsible for:● Overseeing IT operations● Analyzing business requirements for IT needs and systems across departments● Approve all invoices for IT-related expenses● Build and maintain relationships with outside vendors.● Set goals and priorities for the team including professional development● Budget Development & Management● Work with senior management to align business goals with IT● Develop IT processes and policies as part of the IT governance framework

Washington, D.C., Us

● Provided hands-on oversight of IT operations and served as the technical lead for a dedicated team of IT professionals, fostering a collaborative and performance-driven culture. ● Spearheaded internal IT projects, ensuring seamless functionality of a global network infrastructure inclusive of diverse tech stacks ● Translated complex business requirements into actionable IT strategies, effectively bridging the technical and business aspects of organizational objectives● Forged and sustained robust relationships with external IT vendors, ensuring quality service delivery and strategic alignment● Orchestrated disaster recovery and business continuity plans, ensuring organizational resilience in the face of unexpected contingencies.● Managed the triage and assignment of help desk tickets, providing assistance to the help desk team as needed to ensure timely resolution of issues

Washington, D.C., Us

In this role at Accion I was responsible for:● Managing and overseeing most IT internal projects● Responsible for the health and function of the company's global networkconsisting of Windows/Linux servers, SAN storage, Cisco ASA firewalls, and3-layer switches● Planning for and managing disaster recovery and business continuity processes● Responsible for evaluating new technologies and making recommendations forsystem improvements● Coordinating with other departments to ensure that IT systems and services werealigned with organizational goals

Washington, D.C., Us

In this role at Accion I was responsible for:● Installing, configuring, and maintaining servers, operating systems, and softwareapplications● Monitoring network performance and troubleshooting network problems.● Performing backups and disaster recovery operations● Managing user accounts and access permissions● Troubleshooting hardware and software issues and resolving technical problems.● Maintaining documentation of system configurations, procedures, andtroubleshooting guides● Responsible for system upgrades and software patches

Washington, D.C., Us

In this role at Accion I did the following:• Maintain an inventory of all PCs used by our users throughout the organization• I was responsible for keeping and give maintenance to our help desk application• Automate repetitive sysadmin tasks using scripting languages like batch or bash• Create new accounts and extensions for the PBX phone system as needed• Create/remove/update user accounts or distribution groups from Active Directory• Monitor and maintain our video conference systems and provide support• Assist the network admin with the maintenance of VMWare ESX hosts and• Windows servers• Keep all user-end computers updated using WUS• Complete IT help requests submitted by our users using the help desk portal

Network And System Administration, Computer And Information Sciences And Support Services

Certificate - Technology Leadership