Amayea Maat Email & Phone Number

Arlington, Tx, Us

Oklahoma City, Oklahoma (Ok), Us

Providing strategy, recommendations, and operational execution support based on what is needed and wanted by the Client

GrowthPeaks Human Performance ( formerly Beyond Business Solutions, LLC) is currently located in the DFW area. This organization primarily operates in the Business Management and Customer Support industry within multiple services sectors. In business since 2009, we work with executives, entrepreneurs, and small to medium businesses and large organizations to radically improve their performance with employees and the bottom line. by ensuring the power of the organizational structure, culture, leaders, and business processes. We are also licensed and certified B.A.N.K trainers that can improve your sales up to 300%!

Gilbert, Az, Us

Providing operations leadership and support in managing the required components of the CBD Hemp Value Chain.

Scottsdale, Arizona, Us

Providing Operations and HR Leadership to Virtual Support Solutions (inside of Performance Partners).

Human Resource Business Partnering / Organizational Effectiveness Function- Oversee change interventions throughout the organization* Mentor and develop organizational talent into company leaders; * Help managers and employees take a systems point of view by overseeing the implementation of a Rewards & Recognition Program (Teamphoria) and a Performance Management Tool (Trakstar);* Coach supervisors on compensation management process* Conduct regular review of local market competitiveness of total rewards and compensation packages in USA, Canada, Mexico and South Africa;* Coach and provide consulting to senior managers on managing performance at both the organizational and individual level;* Help leaders in defining performance goals, ensure alignment between individual and organizational goals, diagnose performance problems and facilitate dissemination of performance metrics via trakstar;* Oversee global management development processes and programs including management development programsGlobal Support & Services Function - Hold oversight and ensure successful execution of Global Support and Services among multinational delivery teams in eight (8) locations including corporate headquarters in Tucson. * Deliver revenue forecasting based on work volumes and accurate execution of processes required for effective service delivery;* Drive service execution and product implementation enhancements for elevated client satisfaction * Ensure support organization effectively and efficiently delivers by implementing leading-edge tools and technology (Salesforce Service Cloud & Talkdesk); developing key people and Improving business processes;* Oversee the launch of a knowledge management system, including the content creation and overall ongoing knowledge health;* Partner with sister companies to leverage best practices and cross-support structures where appropriate.

Oversaw all aspects of program & project planning, requirements gathering, scheduling, work planning, communications, issue resolution, cost tracking, financial reporting and change management for business unit of Cigna Healthcare. Also ensured total adherence to quality standards.* Responsible for ensuring the swift delivery of the highest business value for the least cost; * Provided leadership, organization and coordination to support key PMO activities through skilled program planning, governance and project management; * Oversee organizational change interventions and development throughout the organization* Guided Cigna Voluntary IT's PMO toward being a leading edge IT organization via Agile/Scrum methodologies.

Mountain View, California, Us

* Led delivery of customer support for Pro Advisor Membership Program business line. * Developed and implemented customer care strategies that yielded performance enhancements as well as improved client and employee satisfaction.* Key leader for major change and culture creation initiative in the customer care space

Mountain View, California, Us

Provided program management support and leadership in customer care space within Accounting Professionals Division.Led successful, six-week support launch of new SaaS products for the Pro Advisor Program. Program was viewed as the "go to team" for product improvement and a model for SaaS Support.

Mountain View, California, Us

Led global delivery of customer support for Intuit's Point-of-Sale (POS) and Mid-market business lines. Developed and implemented customer care strategies that yielded major performance and cost improvements.* Boosted Point-of-Sale customer satisfaction by 15% with no increase to overall expenditures while supporting 18% revenue growth;* Decreased costs by $5M by creating and deploying off-shore outsource strategy; maintained customer experience on-par with domestic support; * Increased contact resolution by 7% and customer satisfaction by 13% for Mid-market business line;* Saved $4.4M through major restructure of support delivery organization;* Built and led highly effective, innovative and efficient team of front line leaders, project managers, and senior managers.

Dallas, Texas, Us

Improved bottom line results in productivity and billed hours by driving executive-sponsored Six Sigma projects. Provided training to leaders and cross-functional teams for enhanced process improvements implementation. * Launched new Business Process Excellence Organization, spearheading and accomplishing Six Sigma Project goals while optimizing process improvements throughout TelVista;* Improved Work Force Management Operations efficiency by 20%;* Initiated “compstat” Ops reviews, utilizing statistical measurement for process improvements.

Masters Of Science, Management & Org Behavior

Bachelor Of Business Administration - Bba, Business Administration And Management, General