Michelle Geistlinger Merritt Email & Phone Number

Omaha, Ne, United States

Manage and grow companies online presence on Amazon. Manage advertising and PPC campaigns. Inventory management. Growth through scalability.

Omaha, Nebraska

Develop, lead and support a team of Account Managers in the Healthcare Insurance Industry.Report statistics and operational updates on a monthly basis.Handle complex inquiries and escalations.

Greater Omaha Area

Collaborated and coordinated all go-to-market initiatives for launch and execution by Mid-Market Account Management and Operations.Created new processes and resolved deficiencies in existing processes.Liaison between Account Management, Operational Excellence, IT and Marketing. Tracked and reported system and functional issues.Developed new team strategy for outreach to top customers in the Mid-Market arena including team ratios, goals, KPIs, processes, and reporting structure.

Greater Omaha Area

Collaborated and coordinated all go-to-market initiatives for launch and execution by Mid-Market Account Management and Operations.Created new processes and resolved deficiencies in existing processes.Liaison between Account Management, Operational Excellence, IT and Marketing. Tracked and reported system and functional issues.Developed new team strategy for outreach to top customers in the Mid-Market arena including team ratios, goals, KPIs, processes, and reporting structure.

Developed and led a team of Account Managers by coaching on upsell and cross-selling skills to increase revenue and ensure staff is responsive to all intradepartmental inquiries. Hired leaders in Global Operations network with top leaders in the organization.Acted as liaison between Account Management, Operational Excellence and Marketing on the Blueprint/Nike program.Chosen to attend the Emerging Leaders Program and was nominated for Group Leader of the Quarter in 2012 and 2013.… Show more Developed and led a team of Account Managers by coaching on upsell and cross-selling skills to increase revenue and ensure staff is responsive to all intradepartmental inquiries. Hired leaders in Global Operations network with top leaders in the organization.Acted as liaison between Account Management, Operational Excellence and Marketing on the Blueprint/Nike program.Chosen to attend the Emerging Leaders Program and was nominated for Group Leader of the Quarter in 2012 and 2013. Winner of Group Leader of the Quarter in 2013. Show less

Developed and led a team of Associate Account Managers by coaching on upsell and cross-selling skills to increase revenue and ensure staff was responsive to all intradepartmental inquiries.Worked with team to identify opportunities for merchant's business, growth strategies and recommend products or improvements for merchant profitability objectives.Ensured teams met service level agreements and metrics.

Served as main point of contact for all operational aspects of the merchant processing relationship.Identified opportunities for merchant's business, growth strategies and recommended products or improvements for merchant profitability objectives.Provided product information and communicated operational issues including risk management, fraud issues and negative account actions.Cross-sold or recommended changes of PayPal products to increase share of payment volume.

Greater Omaha Area

Real Estate Agent

Gathered business requirements from the client and converted the information into technical specifications and documentationTested the programming logic, reports, and outputs to implement error-free Interactive Voice Response programs.Analyzed reports and data to increase program efficiency.Partnered with the sales team and client to identify new and additional business.Managed over 75 Interactive Voice Response programs. Understood the client's needs and system capabilities in… Show more Gathered business requirements from the client and converted the information into technical specifications and documentationTested the programming logic, reports, and outputs to implement error-free Interactive Voice Response programs.Analyzed reports and data to increase program efficiency.Partnered with the sales team and client to identify new and additional business.Managed over 75 Interactive Voice Response programs. Understood the client's needs and system capabilities in order to implement their programs and provide superior customer service. Show less

Acted as client communication and service coordinator.Provided ongoing client support.Disseminated and communicated technical information to all necessary departments.Authored, revised and tested telemarketing scripts. Analyzed test results and reports.

Bachelor'S Degree, Education

Activities and Societies: Assistant Social Chairman-Alpha Omicron Pi, House Manager/Greek Assistant -Alpha Omicron Pi

Physical Sciences

Studied Anatomy and Physiology at the University of Nebraska at Omaha

Certified Life Coach, Life And Wellness Coaching

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Cross-Country, Varsity Track