Alicia Baxter Email & Phone Number

• New Year Readiness planning support• Support analytics for goaling and growth• Manage and support HR and compensation planning, issues and changes

Sold Life Insurance Policies

• Lead for Business Operations and Analytics team initially focusing on building an ecosystem, cross function and cross organization collaboration (ensuring consistent methodologies and data accuracy)• Lead the team towards predictive analytics, and supporting strategy and planning for Smart services that will grow adoption initiatives producing year over year growth• Built data automation for disparate systems that provided service sales team with a 360 degree view for our Smartnet Totalcare customers supporting adoption and growth initiatives• Within two years we grew the business over 75% in a billion dollar industry

•Acquisition integration compensation track owner through September 2012•Subject matter expert supporting acquisition integration team on compensation from September 2012 forward.•Created acquisition integration compensation playbook.•Informally mentor new acquisition integration team members on sales compensation basics, compensation operations and compensation strategies.•Assisted Corporate Development in creating new processes for acquisition integration.•Subject matter expert supporting feasibility enablement team •Review and consult on new business models (SaaS, XaaS, IaaS, Multi-Year, etc) •Client support for the multiple countries and engineering team globally.•Compensation consultant for multiple countries working collaboratively with HR, HR Comp, Strategy and Planning and Global Business Operations Leader on sales incentive design issues and requests to better support business strategies. •Active part of team to redesign all product sales incentive plans to gain simplicity, alignment to strategy and drive key behaviors and success measurements to increase Cisco’s revenue and profitability. •Collaborate with external consultants (Sibson and Accenture) on sales compensation evaluations, plan design, project roadmaps, engagement models and Business Development roles. •Interviewed key field management on a variety of roles and developed two page cornerstone role descriptions to include key success measures and critical behaviors to drive through sales incentive plan design. •Website administrator for Cloud

•Owned renewal and Remote Managment up sell, key account management, customer relationship development, and contract negotiations for existing and new customer base in Central and East Territories (supporting GETand Enterprise, lead in Commercial and SLED)•Cultivate account team and partner relationships in support of closing the solution sale.•Develop and drive account service planning and strategy: including customer satisfaction targets, service quotations and all partner business.•Update and maintain weekly forecast commits•Interact with local/corporate personnel and customers in the timely resolution of orders issues.•FY10 130% of Goal - Cisco Over Acheiver Award

•Supported the Operations Director, Regional Managers and a team of Service Account Managers and Sales Engineers for Remote Operations Services group (acquired company).•Developed new business processes and reports, strategic in adopting Cisco tools within ROS.•Assisted in driving Customer Satisfaction, Contribution Margin, Advanced Services Delivery Leadership, and Operational Excellence, thru: business controls, operations, results optimization & risk management; process, internet enablement, systems & tools - incl. business and technical tools development and implementation ; delivery discipline, knowledge & repeatability management and best practice sharing, incl. Virtual Team Mgmt; Infrastructure, lab & testing infrastructure planning, design, operation, optimization and cross Team leverage; communications, certification & skills development, e-Learning, quality programs - incl. ISO 9000. •Managed the design and implementation of business processes ensuring that business initiatives align with strategy. •Continually involved in reviewing Advance Services deals for customer fit, profitability and accuracy. Also responsible for maintaining service contract accounts to address customer renewal issues•Built training material and trained Sales and Financial teams on ROS compensation.•Build financial analysis for finance and executive leadership supporting decisions needed for goaling, seasonality, vertical, channel, and technology GTM marketing needs, y/y growth, headcount, and opex budgets.•Revealed needs for global policy updates specific to ROS.

•Supported the Operations Director, Regional Managers and a team of Account Managers and System Engineers.•Interacted with local/corporate personnel and customers in the timely resolution of orders issues.•Created reports to fit the needs of the team and update reports for company meetings.•Financial analysis and reporting on various Cisco specialized software programs.•Assisted in new hire orientation and any other office events and projects.•Planned and coordinated events for Chicago, Executive level and Operation level (John Chambers and multi-state team events.•Maintained various web sites for Area Vice President.•Initiated and hosted monthly Nationwide Administrator conference call to build best practices, training, and improve collaboration with other departments.

•Supported the President and all personnel by managing all office procedures and administrative duties.•Trained, administered, and troubleshot all computer software to include email, Novell system, and Microsoft products.•Streamlined office by improving procedures and purchasing an automated attendant system with voicemail.•Managed all insurance licenses, bond renewals, and insurance training.•Managed and tracked company airplane schedule and maintenance.

•Supported Vice President of Network Services and provided telecom statistical data for CEO.•Managed all company telecom, cellular, pager, and calling card accounts totaling over $3,000,000.00.•Identified over $35,000.00 of needless losses due to prior neglect of the telecom accounts.•Saved over $40,000 by questioning unnecessary expenditures charged to the telecom accounts.•Oversaw administrative duties for department to include all travel arrangements, briefings, training and meetings.•Handled company video conferencing and teleconferencing.•Assisted Human Resource, Risk Management, Accounts Payable, and Payroll with software training, account reconciliation, organization, acquisitions, procedures, and operations.•Maintained and audited asset tracking for all computer and telecom related equipment.•Wrote procedures for telephone implementation and changes, and created forms for each.

Randolph Afb, Universal City Tx

•Supported all Air Force personnel including officers up to General and enlisted up to Chief Master Sergeants.•Ensured LAN operation, back-up completion, and instrumental in resuming normal operation after database crash. •Prepared, distributed, and maintained the documentation for military justice actions and claims.•Provided claims briefings for military and civilian organizations.•Processed, adjudicated, and investigated claims in accordance with the applicable laws and Air Force Regulations.•Inspected any property claimed as damaged then wrote a detailed report of findings.•Provided correspondence such as assertion and rebuttal letters to carriers, payment and denial letters to claimants.•Managed and controlled three offices overseeing all administrative functions, programs, and administrative personnel. •Coordinated and planned executive briefings to include preparing slide show presentations.•Restructured administrative procedures and policies for the department.