Adrian Bragg Email & Phone Number

Surprise, Az, Us

Phoenix, Arizona, United States

Supporting employees to help gain further knowledge about their role and the processes therein by delivering the on-boarding training for University Development Counselors. This includes face-to-face and virtual presentations, facilitation of training, training content creation and the evaluation of current training materials to ensure the consistency and accuracy of information presented.

Developing Relationships, Making Connections, Changing Lives

3300 W Camelback Rd, Phoenix, Az 85017

• Devise strategies to generate increased student applications• Coach and develop university counselors to consistently meet and exceed expectations• Manage and appraise internal metrics for performance tracking, providing coaching and training to enhance individual performance• Provide weekly reports and projections to management• Plan, assign and direct daily, weekly and monthly activities including enrollment, customer service, and retention strategies• Work closely with cross functional and support departments to update student information and to resolve student issues• Adhere to all University and/or Department of Education policies, procedures and compliance guidelines

Phoenix, Arizona Area

•Assist budgeted amount of incoming students with reaching educational goals •Prospect through CRM database, follow up appointments, and online ‘walk to class’ demonstrations •Advise students of resources for success and tools to enhance learning experience•Facilitate personal campus tours to acclimate students on resources available at the main campus Team Lead responsibilities include:•Train other team members on effective conversation skills •Research creative strategies to effectively manage counselor database•Complete second voices for enrollment counselors to gain commitment from struggling students

Phoenix, Arizona Area

•Prepared materials and training documents for new hire employees•Arranged classroom and coordinated with the IT to ensure successful system integration and set up •Facilitated the training sessions for new hire employees in the role of Enrollment Counselor•Trained on all policies, procedures, compliance guidelines, and the ‘University Way’ for assisting potential students with making an educated decision on where to obtain their degree•Helped new hire employees with learning the database used and how to find resources available to effectively manage that database•Worked closely with cross functional facilities and support departments

Phoenix, Arizona