Amit Bansal

Amit Bansal Email and Phone Number

Director Of Information Technology at Apple @ Apple
Amit Bansal's Location
Fremont, California, United States, United States
Amit Bansal's Contact Details
About Amit Bansal

I am a passionate technology leader who successfully collaborates across organizations to drive vision, IT strategy and delivery of global enterprise IT services for large enterprises. In my career I have successfully built many highly effective global teams and led several large business and technical transformational programs that led to replacing complex enterprise grade legacy solutions with new cutting edge technical solutions without business disruption. I have extensive experience in building trust based business partnership across multiple groups. ExpertiseIT Leadership - IT Strategy, Product Management, Customer Journey Mapping/BPR, Vendor Management, Contract Negotiation, Business Engagement and Partnership Management, Change Management, Team Development, Talent Management, Global Organization Development, System Delivery (concept to go-live) using Agile and traditional methodologies, IT Operations Management, Budget ManagementDomain - CRM Services Management, Multi-channel Customer Services Management, Call Center Technologies, Online Self-Service, Knowledge Management, Learning Management, Enterprise Content Management, Web Content Management, Communities, Content Localization, Customer Feedback Management, Shipping Logistics ManagementTechnologies, IT Services - Multi-tenant private cloud based IT services, distributed global highly scalable enterprise services architecture, SOA, Web architecture, Native iOS bases applications, Database technologies (Relational and No SQL), JEESoftware Products - Adobe AEM, SDL WorldServer, Saba LMS, EMC Documentum, FAST Search, Oracle KM (Inquira), Verint Vovici, Jive

Amit Bansal's Current Company Details
Apple

Apple

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Director Of Information Technology at Apple
Amit Bansal Work Experience Details
  • Apple
    Director Of Information Technology
    Apple Mar 2019 - Present
    Cupertino, California, Us
    Leading IT strategy, technology directions, core engineering and operations for Global Repairs Management and CRM platform at Apple
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  • Apple
    Senior Manager, Information Technology
    Apple Sep 2010 - Mar 2019
    Cupertino, California, Us
    Worked with cross functional business units across Apple including AppleCare, MarCom, Apple Online Stores, Beats, iTunes and Retail to drive vision, strategy, and roadmap for the delivery of integrated customer services solutions. Led enterprise IT services solution delivery for integrated digital platforms for customer services and support platforms across Apple. These include - - Retail & Channel Partners services/repairs CRM solutions- Content delivery services platform- Apple's support site (support.apple.com)- Apple wide knowledge management services- Digital Media Management services including video and Rich Media- Enterprise Learning Management Platform Services- Customer feedback management Platforms- Social collaboration platform- Computer assisted content localization services- Employee collaboration and communications solutions - Multi-channel customer services and CRM services platform- Information security for content and services
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  • Cisco Systems
    Senior It Manager, Communication & Collaboration
    Cisco Systems Jul 2004 - Sep 2010
    San Jose, Ca, Us
    Responsible for all aspect of Cisco's enterprise document & digital assets management services, semantic based web presence and collaboration solutions implementations for Cisco's intranet leveraging web content management, search, semantic tagging and portals services. Driving vision, strategy, process changes, cross functional customer engagement and delivery of these very large Cisco wide implementations.Responsibilities also include implementation of enterprise records management solution, compliance and unstructured data purge & archive framework. Led Cisco.com web content management (WCM) solution implementation for supporting a dynamic and personalized web experience for Cisco.com portal site users. Managed solution delivery, process changes, and adoption of this solution. Led implementation for Cisco.com and intranet search solution. Managed entire solution strategy and delivery from product selection to roll out. Developed "search as a service" model that is now leveraged to power search for Cisco.com, intranet and many other external and internal facing applications.
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  • Cisco Systems
    Senior Program Manager
    Cisco Systems Sep 2001 - Jun 2004
    San Jose, Ca, Us
    Led program management of a very large multi-million $ initiative to deliver a Cisco.com technology platform that enabled the new Cisco.com web site architecture and branding. Led implementation of Cisco.com content management solution and retired multiple legacy publishing systems. Migrated 75+ global web sites in 35 languages to this platform. Led entire life cycle of these implementations including customer engagement, requirements, architecture, development and rollout. Established and ran IT operations for 24x7 support of these mission critical priority 1 applications.
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Amit Bansal Skills

Enterprise Content Management Management Knowledge Management It Operations Portals Strategic Planning Cross Functional Team Leadership Technical Leadership Program Management Enterprise Search Enterprise Software Change Management Team Building It Strategy Collaboration Solutions Crm Integration Organizational Leadership Localization Software Project Management Social Media Records Management Strategy Cloud Computing Content Management Web Experience Management Knowledge Centered Support Peoplesoft Agile Methodologies Vendor Management Saas Customer Relationship Management Project Management Consulting Sdlc

Amit Bansal Education Details

  • Indian Institute Of Management Mumbai
    Indian Institute Of Management Mumbai
    Industrial Engineering
  • Indian Institute Of Technology, Roorkee
    Indian Institute Of Technology, Roorkee
    Industrial Engineering

Frequently Asked Questions about Amit Bansal

What company does Amit Bansal work for?

Amit Bansal works for Apple

What is Amit Bansal's role at the current company?

Amit Bansal's current role is Director Of Information Technology at Apple.

What is Amit Bansal's email address?

Amit Bansal's email address is mo****@****uth.net

What is Amit Bansal's direct phone number?

Amit Bansal's direct phone number is +151073*****

What schools did Amit Bansal attend?

Amit Bansal attended Indian Institute Of Management Mumbai, Indian Institute Of Technology, Roorkee.

What are some of Amit Bansal's interests?

Amit Bansal has interest in Cooking, Exercise, Electronics, Outdoors, Environment, Home Improvement, Reading, Crafts, Science And Technology, Gourmet Cooking.

What skills is Amit Bansal known for?

Amit Bansal has skills like Enterprise Content Management, Management, Knowledge Management, It Operations, Portals, Strategic Planning, Cross Functional Team Leadership, Technical Leadership, Program Management, Enterprise Search, Enterprise Software, Change Management.

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