Ambar Heredia Email & Phone Number

Los Angeles, Ca, Us

•Assist teachers and school/district administrators via chat, email, or over the phone with technical support involving our educational software and walk them through troubleshooting issues. •Help locate help articles that explain the features of our product, escalate cases to engineering team when issue cannot be resolved at first point of contact, investigate issues with user accounts involving either students, teachers, or school/district administrators. •Provide technical support to Amplify customers via incoming calls, emails, voicemail and chat sessions across multiple platforms and systems.•Create and track support tickets for each issue with a high level of detail, accurately log all contacts, properly categorize issues, and follow up appropriately.•Interact with support teams aimed at working toward problem resolution.

Provide technical support to Amplify customers via incoming calls, emails, voicemail and chat sessions across multiple platforms and systemsCreate and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriatelyResearch solutions to customer questions and problems using Knowledge Base or other relevant materials and provide timely follow-up for unresolved issuesInteract with support teams aimed at working toward problem resolutionDevelop expertise with Amplify’s proprietary products and systems

•Responsible for Call Center support handing between 40-50 calls a day. •Assisted callers with filing short-term and long-term disability claims as well as FMLA claims. •Adhered to HIPAA guidelines to protect sensitive medical information. •Answered questions from callers in a professional manner, discussed the status of their claim and whether they had been approved or not.•Reviewed the accuracy of files to see what documents we have already received (medical records, consent forms, etc.) and prepared supporting documents needed for approval. •Upon approval, informed clients of detailed info ration pertaining to their claim, length of benefits, amount of their benefits, and when they would receive their check or direct deposit.

•Responsible for tracking customers’ bookings to ensure a driver would be assigned at the time of pick-up. •Responsible for questions regarding billing, damaged items, driver no-shows, and re-scheduling appointments if drivers were unavailable. •Maintained customer and delivery professional satisfaction, reported technical issues to the engineering team and log accurate customer feedback to the management team.

•Worked with students on a one-on-one basis online providing online tutoring for students with grade-school math up to calculus.•Connected live with the student and helped guide the student towards a solution, all the while allowing the student to ask any questions. •Communicated effectively with each student through Socratic questioning in order to resolve equations and detailed mathematic formulas.

Associate Of Science - As, Mathematics

Medical Billing And Coding