As a dedicated Facebook Ads Manager, I thrive on crafting targeted and impactful advertising strategies that resonate with audiences and drive conversions. With a keen eye for detail and a data-driven approach, I excel in managing advertising budgets effectively to deliver measurable results.Key Skills:*Facebook Ads Strategy Development & Execution*Ad Campaign Optimization & Performance Analysis*Audience Targeting & Segmentation*Ad Copywriting & Creative Development*A/B Testing & Conversion Rate Optimization*Pixel Implementation & Tracking Setup*Custom Audiences & Lookalike Audiences*Retargeting & Remarketing Campaigns*Budget Management & ROI Tracking*Performance Reporting & Analytics Interpretation

Key Responsibilities:*Provide outstanding customer support via multiple channels including phone, email, and chat.*Assist customers with inquiries, concerns, and product-related questions, ensuring prompt and accurate resolution.*Handle escalated issues with professionalism and empathy, striving for first-call resolution whenever possible.*Navigate and utilize internal systems and resources to effectively address customer needs.*Collaborate closely with other departments such as logistics, finance, and technical support to resolve complex customer issues.*Maintain detailed and accurate records of customer interactions and transactions.*Continuously strive to improve customer satisfaction and loyalty through proactive communication and problem-solving.*Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Resolve merchant issues, requests, enquiries, and complaints via phone call, site-visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them.