- Project management:• Lead and manage cross-functional projects aimed at improving operational processes and achieving excellence.• Ensure timely delivery of projects within scope, budget and quality parameters. - Team Leadership and Development:• Build and lead a high-performing team focused on operational excellence.• Provide mentorship, training and development opportunities to team members to enhance their skills and capabilities.- Stakeholder Collaboration:• Work closely with internal stakeholders, including IT, finance and customer service teams to ensure alignment and support for operational improvement initiatives.• Foster strong relationships with external partners and clients to understand their needs and expectations.- Compliance and Risk Management:• Ensure all operational processes comply with relevant regulators, industry standards and company policies.• Identify and mitigate operational risks, implementing effective controls and contingency plans.- Operational Strategy and Improvement:• Develop and implement strategies for operational excellence that align with the organization’s goals and objectives.• Identify areas for process improvement and lead initiatives to streamline operations and enhance efficiency.- Process Optimization:• Conduct thorough analyses of existing operational processes to identify inefficiencies and areas for improvement.• Utilize data-driven approaches to redesign and optimize workflows, ensuring compliance with industry standards and regulations.- Performance Monitoring and Reporting:• Establish key performance indicators (KPIs) and metrics to monitor operational performance.• Prepare and present regular performance reports to senior management highlighting achievements and areas needing attention.

Responsible for the management and delivery of projects in support of Middle East Operations. Projects can range in content including (but not limited to) Product Launch activities, Operational Enhancement efforts, Strategic Partnership programs, Compliance, New Process and Technology Creation and roll out. Works in close partnership with the IT and Global Project Management Office.

Responsible for overseeing the planning, implementation, and tracking of a specific short-term and long term projects which have a beginning, an end and specified deliverable.Responsible for managing programs including the supervision and administration of all aspects of an ongoing program including planning,organizing, leading, and controlling program activities.

 Assess project viability Lead multiple projects applying standard project management practices Manage hand offs between project managers Develop SOW,budget,plan and schedule Facilitate change management

 Conduct assessment of client processes Train Accenture client employees in Lean Six Sigma methodologies Coach employees of Accenture clients in problem solving techniques Execute lean program and six sigma projects for global clients Conduct organization level reviews of process improvement initiatives Provide training and mentoring support Black Belt candidates in Lean Six Sigma and Design for Lean Six Sigma, LSS for Service (Transactional) Processes, and Kaizen Events Deliver Executive training, Champion training and Green Belt training. Liaise with and advise clients across multiple industries at a mid to senior management level for large multi – location global organizations Develop, execute and maintain project work plan and budget for teams comprising upto 4-5 analysts Contribute to building the knowledge base of P&IP Identify opportunities to deliver service line's Lean Six Sigma based continuous improvement offerings

> Deliver Global Delivery Strategy & Change (S&C) offerings and services within a framework consistent with the overall Global Delivery Service Line.> Proactively engage with IBM colleagues and potential commercial clients to cross sell and up sell differentiated capabilities and aligned competency offerings for client value addition and enhanced participation> Ensure on time, within budget and high quality deliverable within allowable delivery excellence metrics, adhering to process, methods and tools for the project> Exhibit passion for business by proactively looking for value creation and capture in client relationships> Demonstrate adaptability and flexibility to meet business requirements. Also exhibit professional conduct at all times and in all interactions

Spearheading quality initiaitives within the bank thorugh identification of process improvement areas and implementing quality methodologies (Lean,Six Sigma 5S,Balanced Score Card,etc.) to enhance the overall quality level within the organization. Lead Operational Excellence Projects with tangible benefits and deliver project results to the Project Owner. Facilitate and manage change process within the bank. Drive organisational and cultural transformation. Provide ongoing progress updates to Business Sponsors and other stakeholders, and provide reconciliation on project expectations and outcomes. Schedule and lead Tollgate Meetings. Utilize and disseminate the Lean Sigma tools and methods.  Coach Green Belts.  Lead scheduling of Yellow Belt training and train Yellow Belts.

 Ensuring process quality adherence. Implement Service Quality standards and monitor processes to ensure compliance with. Assess the health of Service Delivery within a Business and improve the same Facilitate Quality Initiatives to improve the efficiency and accuracy of processes Identifying customer requirements for the assigned projects, defining the project’s scope and conducting feasibility studies.  Understanding the existing business processes and conducting gap analysis to undertake Business Process reengineering (BPR). Recommending process enhancements using Six Sigma methodologies for improving performance on various business parameters, restructuring and revival. Implement Service Quality Management activities and projects Maintain processes and systems to establish standards relating to customer service activities Monitor performance according to agreed standards and take necessary action to communicate / advise / assist according to performance levels Implement necessary training for the improvement and awareness of quality across departments Recommend necessary changes on set standards / benchmarks (Internally and externally) and on performance against standards Conduct or facilitate Periodic Customer Satisfaction Surveys  Trend Analysis and competition benchmarks in terms of best practice sharing Validating the results & implementing control systems for sustenance of improved processes.  Assuring compliance with project SLAs and completion on schedule.

 Consulting with the company’s clients to enhance their business processes and optimize the usage of technical infrastructure, for overall business & organisation development. Identifying customer requirements for the assigned projects, defining the project’s scope and conducting feasibility studies.  Understanding the existing business processes and conducting gap analysis to undertake Business Process reengineering (BPR). Recommending process enhancements using Six Sigma methodologies for improving performance on various business parameters, restructuring and revival. Validating the results & implementing control systems for sustenance of improved processes.  Assuring compliance with project SLAs and completion on schedule.  Assisting the sales team in pre-sales e.g. preparation of Expression of Interest (EOI) and responding to Request for Proposal (RFP).