Ambar Narula work email
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Ambar Narula personal email
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Customers and Service have been a passion for me. My professional career enabled me to realize this, and the heady satisfaction I felt each time I assessed and fulfilled customer needs, made this a passion.Along the way, the immense benefits of robust systems and well thought-out, defect-free yet evolving processes sunk in.As I essayed my last role with Bharti Airtel, I decided to leverage something I'm really good at... using my knowledge and my willing spirit to assist people solve problems. A fledgling thought soon took flight, and is now called Chipmonks.
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Co-FounderChipmonks Private Limited Jul 2012 - PresentCo-dreamer and co-architect in putting Chipmonks on the path to success
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Head, Service EngagementBharti Airtel Ltd. Apr 2010 - Jul 2012Led on four different, yet inter-related horizontals constituting customer service, customer privacy and regulatory compliance. This role allowed me to focus on creating, implementing and owning policies, systems and processes, that enabled our Service functions to uphold Airtel's promise to customers and to ensure compliance to some Regulatory mandates.- Led the resolution of all critical customer escalations received at Bharti Airtel and the Group offices. This also allowed me to identify and highlight improvement areas in internal processes and systems.- Created and led Airtel’s Online-and-Social Media Service function. We pioneered Online Service and heralded the creation of a brand new customer service and engagement channel for the industry.- Was the Customer Service interface with Regulatory and Governance bodies, Consumer Forums, Advocacy groups- Championed and owned the Customer Privacy and Do-Not-Disturb initiatives at Bharti. - Over time, I contributed to several industry-level consultations which culminated in a few contemporary, well-targeted, effective Regulations. -
Head, Voice Of CustomerBharti Airtel Ltd. May 2007 - May 20101. Capture and integration of Customer Voice back into internal processes2. Single-point ownership of customer pain-points and escalations3. Liase with Consumer Redressal forums4. Front-end with Regulatory bodies
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Service Outsourcing, New ProjectsBharti Airtel Ltd. Apr 2005 - May 2007Program managed India's then-largest single phase outsourcing initiative.The project-entailed the consolidation of operations spread across over 25 partners and almost 50 centers, into 4 strategic partners and 13 centers, all in a mammoth 6-month long single phase migration.
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Relationship Manager, Credit OperationsAmerican Express Gio Nov 2002 - Mar 2005 -
Black BeltExl Aug 2001 - Nov 2002 -
Team LeaderGecis May 1999 - Aug 2001
Ambar Narula Skills
Ambar Narula Education Details
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St. Columba'S
Frequently Asked Questions about Ambar Narula
What company does Ambar Narula work for?
Ambar Narula works for Chipmonks Private Limited
What is Ambar Narula's role at the current company?
Ambar Narula's current role is CEO, Chipmonks Private Limited.
What is Ambar Narula's email address?
Ambar Narula's email address is am****@****rti.com
What is Ambar Narula's direct phone number?
Ambar Narula's direct phone number is +121266*****
What schools did Ambar Narula attend?
Ambar Narula attended St. Columba's.
What skills is Ambar Narula known for?
Ambar Narula has skills like Outsourcing, Vendor Management, Team Management, Service Delivery, Business Process, Telecommunications, Strategy, Integration, Transition Management, Data Center, Competitive Analysis, Performance Management.
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