Maxwell Ambenge Email & Phone Number

Nairobi County, Kenya

Duties and Responsibilities include● Accomplished timely L1 and L2 support to clients and staff on software, networking, and hardware, meeting set SLAs remotely and in person.● Enhanced documentation of IT Service Desk resolutions by utilizing Zoho or FreshDesk● Administered Cisco Meraki Cloud routers, antivirus security systems, Microsoft Active Directory, Microsoft Office 365 users, and SharePoint sites, along with document libraries, improving by efficient usability and system performance.● Ensured high performance as measured by network stability by maintaining and monitoring core servers, LAN, and WLAN networks.● Delivered and created training manuals for Office 365 and SharePoint for all organizational staff to ensure users are aware of and knowledgeable about these tools.● Improved organizational effectiveness by enhancing awareness and knowledge of current IT technologies, as measured by successful research and testing aligned with organizational mandates.● Implemented organizational images on laptops and desktops while customizing operating systems in alignment with policies, resulting in enhanced system consistency and security.● Maintained and updated IT infrastructure inventory, ensuring accurate records and efficient resource management.● Liaised with and attended meetings with Global IT operations, fostering cross-functional collaboration and alignment.

Nairobi - Kenya

Recent projects have focused on:● Designing posters and logos for a range of commercial clients using Adobe Illustrator and Photoshop (see work sample here: http://ambenge.weebly.com/).● Designing and maintaining an Android app (see most recent project here: https://play.google.com/store/apps/details?id=com.bitspace.songs.lu )● Offered one-to-one home computer support, training, and software installation services, ensuring personalized assistance for clients. (https://mulusa.weebly.com/services.html)● Utilized Python in researching, designing, implementing, and managing web applications, showcasing proficiency in web development. (see most recent project here: https://wauminisacco.co.ke).● Managed and maintained the Apache web server in Ubuntu environments for optimal performance and security● Managed cloud service deployment and lifecycle for web applications, ensuring seamless operation and scalability.

Nairobi County, Kenya

● Assisted in enhancing security posture by participating in vulnerability assessments and penetration testing using Metaspoilt, Nessus and Wireshack.● Contributed to incident response effectiveness by actively participating in efforts and aiding in the development of mitigation strategies.● Enhanced security by monitoring and analyzing network traffic, proactively identifying potential threats and suspicious activities using Snort.● Improved security practices by collaborating with cross-functional teams to address security issues and implement industry best practices.● Kept abreast of evolving cybersecurity landscape by researching emerging trends, threats, and technologies.● Accomplished timely L1 and L2 support to clients and staff on software, networking, and hardware, meeting set SLAs, both remotely and in person.

Nairobi County, Kenya

Duties and responsibilities included:● Provided first-level computer software/hardware diagnosis, resolved software faults for Microsoft Windows/Android OS, and coordinated hardware maintenance and servicing for all computer equipment, ensuring uninterrupted operations.● Provided support to staff using remote support methods, utilizing Team Viewer for efficient remote assistance● Efficiently managed laptop setup, including software installation, customization of operating systems in accordance with organizational policies, and asset registration, resulting in streamlined processes.● Ensured the security of all technology, as measured by the safe maintenance of data.● Ensured proper cabling, power supply, and troubleshooting for all IT equipment, as measured by efficient problem resolution and uninterrupted operations.● Maintained core organizational systems, including Windows Server 2012 R2 and the network (LAN & WLAN), while ensuring effective troubleshooting and uninterrupted operations.● Managed user accounts on Windows 10 platforms, encompassing creation, deletion, permissions, and VPN access, contributing to efficient user management.● Managed Office 365 users, groups, and licenses, including password resets, customization of Outlook and Skype for Business, and the creation and maintenance of email addresses and distribution lists in MS Exchange, contributing to efficient user management.

Nairobi County, Kenya

Completed an intensive four-month internship. Duties included:● Providing consistent, friendly, and prompt desktop support to all ministry staff.● Regularly updating software and maintaining shared devices such as printers.● Training ministry staff on general computer application installation, usage, and troubleshooting.● Maintaining departmental and staff confidentiality while observing data protection guidelines, and ensuring security and privacy of networks and computer systems.● Maintaining records/logs of repairs and fixes and maintenance schedule.● Identifying departmental computer or network equipment shortages and placing orders