Amber A. Dilbeck Mba Email & Phone Number

Perry, Oklahoma, United States

• Collaborated with cross-functional teams to ensure seamless integration of new applications into existing systems.• Enhanced system efficiency by implementing and optimizing business applications.• Developed comprehensive training programs, increasing user adoption rates for new applications.• Improved customer satisfaction by providing timely support and maintenance of critical business applications.• Created detailed project plans outlining objectives, timelines, resources required, and potential risks associated with each project phase.• Delivered high-quality business applications that met or exceeded expectations, resulting in improved overall operational efficiency and a positive impact on the organization''s bottom line.• Led a team of application developers, fostering an environment of creativity and innovation while maintaining high-quality standards.• Coordinated with other departments to gather input on application requirements, ensuring alignment with overall organizational goals.• Oversaw change management processes within the organization to facilitate smooth transitions during application upgrades or replacements.• Evaluated emerging technologies and industry trends, making recommendations for future investments in business applications.

Perry, Ok

• Worked closely alongside other departments-sales/marketing/IT-ensuring seamless information sharing and collaboration towards common goals.• Created a comprehensive onboarding program for new clients, ensuring seamless integration into company systems and services offered.• Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.• Streamlined internal workflows by introducing automation tools for better tracking of customer interactions, reducing manual tasks for the team.• Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.• Met with clients to understand needs and develop proactive solutions.• Consulted with teams on established best practices and process improvements.• Helped with product rollouts as subject matter expert for telematics, sales, and customer service.• Identified areas for improvement in existing customer engagement processes by analyzing performance metrics and feedback data.• Collaborated with sales, delivery and service teams to manage seamless client experiences.

Perry, Ok

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.• Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.• Identified emerging markets by analyzing demographic data, enabling targeted marketing efforts for increased revenue growth.• Conducted segmentation analysis to better understand target audiences, informing tailored messaging strategies that resonate effectively.• Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.• Delivered concise presentations on key findings, providing valuable recommendations to stakeholders and clients.• Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.• Assisted in the development of consumer personas by gathering qualitative data through interviews and focus groups, enhancing brand positioning efforts.• Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.

United States

Stillwater, Ok

• Carried out business-to-business (B2B) sales while overseeing customer database using ACT! and preparing detailed reports for the territory. • Held full responsibility in increasing sales to achieve territory goals and objectives.• Significantly boosted original territory customers and revenue by collaborating with creative field representatives and related creative departments• Promoted and executed corporate product placement strategies to accounts.• Built and maintained ongoing selling relationship by conducting B2B calling to creative resellers, VARs, SI, education, government, and Fortune 1000 companies.• Analyzed, developed, and carried out promotional materials.• Participated in organizing and facilitating events and tradeshows.

Perry, Ok

Perry, Ok

Master Of Business Administration - Mba, Business Administration And Management, General

Organizational Management

Bachelor Of Science - Bs, Double Majors In Marketing And Business Administration, Minor International Business, Econ.

Activities and Societies: Golden Key Honor Society

Associate Of Science - As, Business Administration

Activities and Societies: Dean's Honor Roll

Education record