Amber Aaron's Location
Sandusky, Ohio, United States, United States
Amber Aaron's Contact Details
Amber Aaron work email
- Valid
- Valid
- Valid
- Valid
Amber Aaron personal email
n/a
Amber Aaron phone numbers
About Amber Aaron
Efficient, reliable, and adaptable IT Professional who has proven to have an aptitude and desire to excel in the Information Technology field. Having the desire and capability to gain new skills to implement and troubleshoot technical systems; I Look forward to continuing my learning in this career path.
Amber Aaron Work Experience Details
-
HsoNew York, United States -
Hso Managed Services Team LeadHso Mar 2024 - PresentAmsterdam, North Holland, NlResponsible for managing a portfolio of managed service client organizations, building relationships with clients, and providing best practices guidance. They may also collaborate with technical analysts, developers, and other resources to delegate work, and facilitate client meetings
-
Enterprise Application TechnologistAlterra Mountain Company Nov 2018 - PresentDenver, Colorado, Us• Triage, troubleshoot and resolve incident tickets• Employee onboarding and peripheral configuration and support• Review software upgrades and patching and complete deployment testing• Install applications and configure environments for use in development, testing and production• Work collaboratively with team members to troubleshoot and resolve Dynamics 365 Finance and Operations/ERP issues• Maintain and update documentation for system functions along with changes and enhancements• Monitor integrations including technical troubleshooting of APIs and source/target integration points• Identify continuous improvement opportunities for assigned systems and processes• Monitor storage usage and archive data as needed• Administer security rights and user/group roles across all business lines. -
Customer Care Technical AnalystFrontier Airlines Jun 2018 - PresentDenver, Colorado, UsTesting experience with IVR systems• Building, writing and executing functional and regression testing.• Experience in creating a business case, project plan, change control procedure, RACI model, RiskAnalysis, Documentation sites (Confluence/SharePoint), process flows and transition plan• Developed policy and procedure documentation.• Monitor IVR performance metrics, analyze information and prepare reports regarding utilizationand trends weekly.• Design caller experience for IVR DTMF and speech-enabled applications• Excellent verbal, written, presentation & interpersonal communication skills• Visio knowledge for Call flow designs• Create and provide detailed input on IVR designs, identifying, evaluating, and recommending IVRsolutions that are cost effective, customer focused, and meet business requirements -
It Service Desk ManagerFrontier Airlines Jun 2016 - PresentDenver, Colorado, Us• Worked closely with users, SMEs, and other stakeholders to identify problem scope and escalate IT service outages to specialized engineering. • Performed Change Impact Assessments: identify potential people risks and anticipated points of resistance.• Chaired and managed weekly Change Advisory Board (CAB) meetings and Daily Service Review (DSR) meetings.• Ensured that all CAB meetings were scheduled and facilitated effectively, including the timely generation and distribution of meeting agendas and minutes.• Developed policy and procedure documentation.• Created statistical reports and performed analysis on a weekly basis.• Provided regular incident and deliberate & inadvertent change notifications to impacted lines of business and senior managers with appropriate data including business impact, application affected, and relevant details regarding incident resolution.• Managed training required to promote change management effectiveness.• Managed incident progress and resolution communications.• Managed and led telecommunication, network, and IT infrastructure escalated incidents.• Monitored the effectiveness of the incident management process and making recommendations for improvement.• Established internal and external progress bulletins and Flash reports.• Communicated and escalated and in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.• Collaborated with cross-functional teams to analyze, investigate, and diagnose root cause of problems, as well as completion of corrective actions.
-
Application Support SpecialistFrontier Airlines Nov 2014 - Jun 2016Denver, Colorado, UsManaging and maintaining daily operations of several key applications and systems within the Frontier network. My responsibilities included but were not limited to:• User control for various directories, databases and applications using MS Active Directory and other proprietary methods.• Maintaining compliance and availability for key applications and services for end users as well as the Federal Aviation Administration (FAA), Department of Transportation (DOT) and National Transportation Safety Board (NTSB).• Conducting testing, validation and deployment of all applicable software and hardware updates relevant to my purview consistent with all provided processes, as outlined by the Change Advisory Board (CAB) of Frontier Airlines.• Periodic updates of data and databases using MS SQL as well as vendor specific tools and methods with all necessary testing and validation of updates.• Troubleshooting, analysis and correction of errors in applications for both infrastructure as well as affected end users.• Creation of written and interactive documentation in reference to my responsibilities including process documentation, troubleshooting guides, FAQ’s and tutorials. Typically utilizing MS Office, Moodle and Comply365 LMS products.• Service, maintenance, repair and deployment of KRONOS systems as well as time clocks• Installation, Maintenance of Service Desk Plus.• Maintenance and support of 7x24 Frontier Enterprise applications to include critical flight operations software
-
It Technical SupportFrontier Airlines Apr 2013 - Nov 2014Denver, Colorado, Us• Perform problem management and root cause analysis for desktops, application, LAN, WAN and VPN problems• Work with computers, thin clients, message printers, ticketing printers, point of sale kiosks, and other peripheral devices. • Perform advanced troubleshooting, software installation, and level 2 phone support for Windows based desktop computers and thin clients. • Use a ticketing system to manage work effort and ensure that SLAs are met• Perform basic tasks related to the management of user accounts in Active Directory• Assess, prioritize and escalate reported issues with systems and servers • Manage medium size projects and provide direction and guidance to task owners to meet defined timelines• Work cross functionally to find resolution to complex technical or process issues• Provide IT ownership and responsibility for specific areas related to the business• Provide tracking and single point of contact for problems and vendor relationships.• Work with external vendors and partner support as necessary to establish new relationships, process, or escalation of complex issues• Trained in use of SCCM 2012 Global Knowledge• Assisted in SCCM 2007 with operating system deployment, software distribution, and now software updates• Assisted with creating, updating , and managing system images with in SCCM 2007
-
Information Technology Support SpecialistU.S. Military May 2001 - PresentI currently serve in the Army Reserves as a Information Technology Specialist.
-
D365 F&O Functional Analyst For Summit Racing EquipmentSummit Racing Equipment Aug 2021 - Nov 2022Tallmadge, Oh, Us -
D365 F&O Functional Analyst For Summit Racing EquipmentSummit Racing Equipment Aug 2021 - Nov 2022Tallmadge, Oh, Us
-
BaristaStarbucks Nov 2012 - Jun 2013Seattle, Wa, Us
Amber Aaron Skills
Customer Service
Troubleshooting
Technical Support
Computer Hardware
Leadership
Windows 7
Software Documentation
System Administration
Microsoft Office
Team Building
Customer Satisfaction
Help Desk Support
Information Technology
Active Directory
Program Management
Software Installation
Cashiering
Access
Networking
Servers
Business Process Improvement
Inventory Management
Process Improvement
Hardware
Outlook
Desktop Administration
Retail
Store Management
Amber Aaron Education Details
-
Leaderquest
Frequently Asked Questions about Amber Aaron
What company does Amber Aaron work for?
Amber Aaron works for Hso
What is Amber Aaron's role at the current company?
Amber Aaron's current role is HSO Managed Services Team Lead.
What is Amber Aaron's email address?
Amber Aaron's email address is aa****@****ing.com
What is Amber Aaron's direct phone number?
Amber Aaron's direct phone number is +180140*****
What schools did Amber Aaron attend?
Amber Aaron attended Leaderquest.
What skills is Amber Aaron known for?
Amber Aaron has skills like Customer Service, Troubleshooting, Technical Support, Computer Hardware, Leadership, Windows 7, Software Documentation, System Administration, Microsoft Office, Team Building, Customer Satisfaction, Help Desk Support.
Who are Amber Aaron's colleagues?
Amber Aaron's colleagues are Mike Brienesse, Veronika Brezovjakova, Marcin Zembrowski, Aditi Shrivastava, Bashiru S., Wim Poot, Maarten V..
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial