Amber Authier Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

The People People Group is North America's most engaged community of passionate HR, Recruitment and Operations professionals. We are dedicated to sharing best practices, elevating each other and collectively improving the employee and candidate experience for everyone.

Usa, Us

Following Deloitte’s acquisition of TWG, I was tasked with taking the two separate teams and figuring out how they would best work together. I focused on positioning Deloitte Digital for success by strategically building and streamlining the new organizational structure.A few of my key contributions included:• Building a new post-acquisition team structure, integrating 300 employees, establishing new leadership, and conducting a comprehensive review and analysis of roles in order to optimize role titles and functions• Maximizing best practices from each TWG and Deloitte by reviewing all aspects of each business’s operations, people, and culture• Serving as an HR subject-matter expert on the integration committee where I evaluated and redeveloped job descriptions for all staff, as well as mapped career growth paths and employee lifecycles• Increasing the L&D budget usage by developing and leading the launch of a streamlined professional development reimbursement programWhat I’m most proud of doing in this role was successfully fusing the corporate culture of Deloitte with the small and scrappy culture of TWG by developing a few cultural practices, which gave this big, new organization the look and feel of a smaller one.

Usa, Us

• Analyzed and identified process and technology change options to enable 100% team growth in 2 years• Developed L&D strategy to pinpoint and resolve skill gaps; partnered with leaders across TWG

Usa, Us

• Led the creation of a new management structure across all departments – product design, engineering, product management, sales, and quality assurance – to allow for further growth; identified top talent with leadership potential, promoted and hired new leaders, and implemented leadership training program• Improved consistency in leadership by developing and facilitating a management training program for new managers; program included 1:1s, external and internal training, and evaluations• Implemented and launched a new HRIS platform (Bamboo HR), training the entire organization on various aspects of the system; oversaw data migration from a legacy HRIS by working with the vendor.

Usa, Us

• Hired as the first HR employee at TWG to build HR from the ground up• Implemented the first Applicant Tracking System (ATS) (Greenhouse) which reduced time to hire from an average of 3 – 4 months, to just 8 weeks• Guided TWG to achieve a 50/50 ratio of male and female employees in just 3 years, as well as greater diversity and representation of 2SLGBTQIA+ and all cultural and religious groups• Partnered with TechGirls Canada to develop “Change the Ratio,” a guide to advance gender diversity and equality in the workplace • Drove recruitment strategy to hire talent from overseas, representing 20% of total workforce growth over 5 years; worked with Global Skills Hub to facilitate immigration and relocation processes• Outpaced the industry retention average by 66% through fostering a highly sought-after work environment that emphasized belonging, radical feedback, and cultural rituals

Toronto, Ontario, Ca

• Managed two contracted service providers while overseeing the development and planned launch of a live music listing site as part of a Ministry of Tourism, Culture and Sport initiative.• Created, secured, and managed budgets of up to $280K in grant and government-dedicated funding.• Developed project plans detailing scope of work, milestone timelines, website feature requirements, user personas, and desired outcomes.• Delivered progress updates and gathered feedback on site functionality and future planning phases through frequent communication with project stakeholders, including government, music industry, and tourism contacts.• Revised the official portal logo during brand development in collaboration with a third-party design partner.• Identified and corrected crucial gaps in the partner-provided data by communicating with venues, developing partnerships, and identifying potential sites to link to through an API.

Toronto, Ontario, Ca

• Developed and led two teams of up to sixteen employees for an e-commerce and online music marketing company with over forty clients, including Elton John, Celine Dion, and James Taylor.• Created and updated a departmental structure that grew annual revenue from $250K to $18.5M in five years by organizing and streamlining internal workflows, increasing client management efficiency.• Developed feature and testing requirements as one of three Senior Managers planning and developing a ticket-selling software used for international tours, including Roger Waters The Wall Live, George Michael’s Symphonica, and Il Divo & Orchestra In Concert.• Created proposals in response to RFPs and provided pricing quotes and contracts for new clients and sales leads.• Analyzed and adjusted existing communications and marketing plans for individual clients and created long-term working plans.• Adapted online marketing, brand management and communications campaigns to meet the needs of external stakeholders, including record labels, concert promoters, merchandise suppliers, agents, and managers.• Developed client-specific product and ticket packages that increased overall sales and improved per-order totals and margins. • Oversaw and provided client feedback to the design team creating long-term website development strategies, which included scalable content plans, front end design plans and site maps.• Developed online content, including newsletters, advertising, social network posts and direct-to-consumer correspondence.• Developed a corporate style guide and edited copy in order to establish consistent language standards.• Monitored industry trends and identified potential new technologies, markets, and communication platforms.

Toronto, Ontario, Ca

• Planned, promoted, and managed tourism-focused special events worth up to $2.6M annually, including street festivals, seasonal promotions, and concerts by artists including The Rolling Stones.• Secured event coverage from national and regional print, radio, and television outlets through cold calling, pitching stories to media outlets, and hosting preview events and media conferences.• Prepared marketing and media relations materials, including media kits and media releases. • Managed teams of up to forty on-site event staff setting up and tearing down the staging and technical equipment during special events at various indoor and outdoor venues.

Toronto, On, Ca

• Managed major media campaigns for all stages of an event• Created new and compelling story ideas to present to the media• Successfully oversaw the co-ordination and planning of media conferences.• Prepared marketing and media relations materials for distribution to media outlets including media kits, brochures and media releases • Developed and tracked event management timelines, ensuring that deadlines and budget requirements were met• Consulted on the marketability and brand fit for different live events• Worked closely with, and developed extensive knowledge of, different geographical markets and cultural groups• Co-ordinated teams that provided media with required materials and information• Initiated contact with media and responded to all requests in a timely manner• Monitored and analysed media trends including the emergence of new markets• Events include: Rhythms of the World Summer Festivals (2000-2002), International Festival of Authors (2000-2002) and World Leaders: A Festival of Creative Genius (2001)

Certificate, Hr Analytics

Certificate, Workplace Health & Safety

Certifcate, Business Administration

Certificate, Public Relations