Developed, implemented, and measured process efficiencies, productivity metrics, and quality of service.Day-to-day management of colleague performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met.Proactively review and monitor processes/procedures and implement improvements where possible to reduce the cost of service.Served as the escalation point for clients, procurement, operations, and HR Managers to discuss issues or requests involving the client program and/or associates.Attend client meetings to ensure the development/maintenance of the working relationship. Travel to developing sites to implement recruiting and management strategies. Identify, source, screen, attract and retain a diverse slate of candidates.Daily data entry to ensure all required information is available to the client. Maintain/ promote/ post job listings on social media and digital job boards.

Worked on-site at our client's location, building relationships with hiring managers to understand their staffing needs. Identified qualified candidates, continuously screening and interviewing to build a pipeline of available talent to fill positions. Supported a busy distribution center with recruiting and scheduling of shifts, while working closely with the site team to meet client expectations. Maintained all grassroots marketing to ensure a consistent stream of candidates. Monitored payroll to ensure all employees were paid on time including PTO, bonus pay, and incentives. Key responsibilities of the Site Coordinator included database management, shift planning, and talent engagement.

Achieved expected sales goals across the service labor, parts, and fleet business and provided superior customer service through in-store execution of programs, initiatives, and standards. Directly responsible for maintaining adequate shop productivity. Monitored shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Helped with the day-to-day operations of the back shop, such as ensuring that the service staff completed CVIs through associate observations.Maintained an open and responsive line of contact for all fleet customers.Drove sales goals for the service center operation through personal engagement with customers.Observed and coached the advisors on their customer interactions to ensure sales goals were met. Coordinated all projects for fleet accounts and acquired new fleet accounts.