- Serves as Senior Employee Experience Manager over the Utah based call Center - Supervises Employee Experience Generalist- Serves as Communications Chair for Military and Veterans Employee Resource Group - Manages onboarding- Assists leaders and employees with policy questions and implementation- Utilizes multiple presentation styles such as webinar and PowerPoint to conduct new employee orientation and various trainings- Handles ADA accommodations- Follows HIPAA laws and regulations to maintain employee confidentiality- Aides employee enrollment in benefits during the new employee period or when a special qualifying event occurs- Employee relations, to include employee investigations, appeals, furloughs, and FMLA approved leaves- Handles unemployment claims- Manages recruiting efforts for the call center to include posting requisitions, working with hiring managers, sending offer letters, and processing candidates through the background check

- Serves as Employee Experience Manager over the Utah based call Center - Manages onboarding- Assists leaders and employees with policy questions and implementation- Utilizes multiple presentation styles such as webinar and PowerPoint to conduct new employee orientation and various trainings- Handles ADA accommodations- Follows HIPAA laws and regulations to maintain employee confidentiality- Aides employee enrollment in benefits during the new employee period or when a special qualifying event occurs- Employee relations, to include employee investigations, appeals, furloughs, and FMLA approved leaves- Handles unemployment claims- Manages recruiting efforts for the call center to include posting requisitions, working with hiring managers, sending offer letters, and processing candidates through the background check

- Serves as HR Generalist to support over 400 employees- Manages the Learning and Development program regarding topics such as onboarding, sexual harassment prevention, employee policies, Drug and Alcohol training, diversity training, and more- Managed implementation of the Paycom HRIS system for the Human Resources Department- Utilizes multiple presentation styles such as webinar and PowerPoint to conduct learning and development trainings- Explains and answers questions related to Medical PPO and CDHP Plans; Retirement options such as 401K, Roth IRA, and Pension accounts, Vision and Dental Insurance and Health Saving Accounts- Follows HIPAA laws and regulations to maintain employee confidentiality- Aides employee enrollment in benefits during the new employee period, Open Enrollment, or when a special qualifying event occurs- Conducts onboarding trainings for all new employees- Serves as Co-Chair of Wellness Council- Plans employee engagement events such as cookouts, retirement parties, and wellness events- Works with the TSA, DOT, and FAA to complete federal audits- Manages the OSHA, EEO, and Vets 4214 reporting annually- Employee relations, to include employee investigations, appeals, furloughs, and FMLA approved leaves- Manages all recruiting efforts for the company to include posting requisitions, working with hiring managers, conducting interviews, as well as working with third party vendors to meet OFCCP compliance- Represents the company at career fairs, company introductions to schools, and other recruiting efforts- Books travel for employees traveling for work, as well as applicants traveling for interviews- Manages all ACA regulations and reports for the company- Completes all DOT record requests for incoming and previous employees- Serves as the companies DER over the DOT drug program

• Serves as Agency Benefits Coordinator to support 600 employees• Utilizes multiple presentation styles such as webinar and PowerPoint to thoroughly explain benefit options to employees• Handles Open Enrollment annually by explaining any benefit changes to employees and answering any questions• Explains and answers questions related to Medical PPO and CDHP Plans; Retirement options such as 401K, Roth IRA, and Pension accounts; Vision and Dental Insurance; Health Saving Accounts and Flexible Benefits Accounts• Follows HIPAA laws and regulations to maintain employee confidentiality• Aides in employee enrollment in benefits during the new employee period, Open Enrollment, or when a special qualifying event occurs• Responsible for creating and implementing an onboarding program for TBI employees to include check in emails; As well as 30, 60, and 90 day in person check in’s with Human Resources and Hiring Managers• Handles new employee orientation for all new and transferred employees to TBI by scheduling meetings with Director and photographer, explaining benefits, and explaining policies and procedures• Runs Bi-Monthly reports to ensure due dates for Performance Documents are met for 600 employees• Follows the State of Tennessee’s SMART plan when assisting employees with writing performance documents• Meets with supervisors to help rewrite performance plans for 2017-2018 cycle to include two new competencies• Serves as Co-Chair of Wellness Council• During time as Co-Chair the Wellness Council went from last place to third place for Division• Organizes special events for employees such as daily fitness classes, fitness challenges, and socials. • Serves as the Agency Worker’s Compensation representative

-Attend spec meetings with Hiring Managers and understand what the ideal candidate for the position would possess-Shadow Full Life Cycle Recruiter-Understand Mars policies and procedures for both the BDB and SPT businesses. -Source an average of 20 passive candidates per Requisition-Partner with Talent Acquisition Specialist, Hiring Managers, and other Mars Associates to facilitate panel dates and times. -Develop relationships with Talent Acquisition Team as well as surrounding P&O Co-Pilots and team members. -Reduce average Time to Fill Metric by 11 days by identifying passive candidates. -Utilize Microsoft Outlook to schedule panel interviews, invite panel members, and book meeting rooms. -Provide Best Candidate Experience through relationship building. -Work with 13 different College Career Centers to post D&I Listings, adding 5 schools during my time with the company. -Work to support a team of 4; 3 Talent Acquisition Specialists and 1 Talent Acquisition Coordinator to ensure the best flow of efficiency-Taleo User

-Assisted in training new team members to improve team work within the branch-Handled high volume bank traffic in a timely manner to streamline efficiency-Responsible for branch status reports to higher management-Supervised and promoted teamwork within the branch to increase production-Comprehensive understanding of banking laws such as the USA Patriot Act, Currency Transaction Reporting, and the Frank Dodd Act regulations -Critical thinking skills that are required for auditing processes-Employed security measures to ensure safety and accuracy and save the bank from financial losses-Worked at multiple locations within the company over a three year period

-Managed a team of five office employees -Supported planning and coordination of office staff for development training programs-Handled annual workforce planning to ensure production needs are met by increasing staff 35% to handle special events-Consulted with managers regarding employee relations, performance improvement, and corrective counseling-Conducted, coached, and recognized achievements during employee annual performance reviews-Assured all Human Resource Paperwork is current and accurate -Coordinated both FMLA Leaves and Worker’s Compensation Leaves-Through employee training and coaching achieved history breaking sales for the local store-Assisted with all Human Resource communication efforts-Resolved customer complications-Assisted in the review and creation of new or revised job descriptions for positions open within the office -Responsible for managerial reports to middle management-Responsible for coordinating consumer finance funding, including finance contracts, interest rates, and payments with customers-Ensured accurate deliveries and pick-ups for customers-Conducted employee exit interviews

-Worked with PeopleSoft-Maintained and updated client information in accordance to HIPAA laws-Coordinated medical appointments for TennCare Patients with approved transportation vendors-Verified customer insurance eligibility-Customer call resolution by directing accordingly to streamline production-Communicated clearly with patients of diverse cultures