Amber "Bear" Kessler Freer Email & Phone Number

Support full-time staff with ICLS' J-1 Intern and Trainee exchange program by reviewing participant applications, program evaluations, and program support concerns.

United States

• Led teams of 8-10 employees with a coaching / mentorship approach, resulting in 4 internal promotions, 2 external promotions, and cross-functional leadership opportunities. Created peer leadership opportunities that.
• Collaborated with colleagues after a major reorganization, streamlining processes, standards of work, employee handbook, and metric reporting tools across 8 regional teams by overhauling SharePoint resources, updating.
• Conducted interviews, hiring, and onboarding process for 17 new hires and 3 department transfers during a period of 300% record-breaking increase of call volume and enrollments. All while navigating disruptions caused.
• Created a one-to-many training series with a task force of trans, non-binary, and ally colleagues,conducting transgender / non-binary inclusivity trainings across teams, equipping employees with tools to better serve.
• Advocated and implemented creative performance solutions for neurodiverse employees, sharingmethods and results with leadership.
• Analyzed data and reports, tracking program key performance indicators and insights, proposing solutions to improve efficiency and accuracy, and driving customer success/retention.

United States

• Provided consultative experience from early onboarding to retention management, sharing benefits of online school with thousands of families interested in remote education opportunities, meeting, or exceeding yearly.
• Translated technical concepts and enrollment procedures to fit different customer types and skill levels, ensuring success.
• Student enrollment subject matter expert, assisting colleagues, mentoring new hires, and providing knowledgeable and empathetic service to enrolling families through clear and concise discussions, webinars, and written.
• Contributed to special projects, including but not limited to, creating and maintaining Google site with resources and highlights for fully remote team, planning remote-based team activities, piloting new workflow and.

Greater Chicago Area

-Assist with a variety of tasks for daily and event designs including: creating bouquet and arrangement designs, organizing route lists, handwriting notes for orders, and setting up at events.

Oak Park, IL

• Sr. Account Services Coordinator (September 2016 - October 2017)Account Services Coordinator (September 2015 - August 2016)Account Services Assistant (September 2014 - August 2015)Program Assistant (December 2013.
• Supported hundreds of international students participating in the J-1 Work and Travel cultural exchange program, acting as a liaison between participants, employers, housing providers, and Spirit.
• Guided employers through the J-1 participant hiring process, checking in throughout the season and solving problems in a calm, diplomatic manner.
• Developed leads and drove retention for participant housing by researching and cold-calling leads, networking through employers and previous housing providers, and checking in regularly with existing housing providers.
• Created my role from the ground up and enhanced our team structure, updated our employee handbook, and improved our standards of work and processes in close collaboration with managers and C-Suite leadership.

Greater Chicago Area

I worked with a number of Chicago theatre companies since 2013.Credits Include:-New Millennium Theatre Company Costume Designer, Interim Marketing Director (2015), Company Member (2015-2017)*"The Princess Peach Conspiracy" *"The Big, The Trouble, and The Little China"*"Old Hobbits Die Hard"*"Kings and Thrones and Sh!t" in Stage 773's 2016 One Act.

Greater Chicago Area

- Provided excellent customer service to customers who needed passports and visas for international travel, often meeting tight deadlines- Acted as a resource for specialized knowledge of visa regulations and requirements for several countries- Encouraged repeat business and referrals by maintaining a high-quality, personal approach

Fort Wayne, Indiana Area

-Sewed Vera Bradley purses and bags using industrial machines-Maintained Vera Bradley quality standards in every detail of bag construction-Worked as part of a team to meet deadlines in a fast-paced environment

Huntington, Indiana

worked at Huntington University Theatre Company costume shop in Huntington, IN in the following roles:Costume Construction and Alterations -stitcher/serger (all productions)-first hand ("Music Man" 2008, "Scapin" 2009, "Proof" 2009, "Beauty and the Beast" 2009)Accessories and Costume Properties-craftsperson ("A Midsummer Night's Dream" 2008, "Harvey" 2009.

Master Of Arts - Ma, Art Therapy/Therapist

Certificate, Data Analytics

24-week project-based coding bootcamp focused on tools and skills used in data analytics and visualization. Technical Skills: Python, SQL.

Bachelor Of Arts (Ba), English Language And Literature, General, Cum Laude