Amber Becerril Email & Phone Number

Maryland, United States

• Provide customer service by providing a positive, friendly and professional experience.
• Developing strong relationships with existing customers, building, trusting relationships with them while maintaining an open dialogue about their needs
• Analyze customers issues, determine the causes and initiate corrective actions.
• Prepare records and monitor results of customer and associate departments.
• Listening to individual calls to ensure quality.
• Participate in all the day to day customer services activities.

Yonkers, New York, United States

• Model behavior consistent with the Webster Sales and Service Process.
• Build strong internal/external relationships through ownership of problem solving and follow through.
• Ensure excellence in customer service and maintain service standards.
• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
• Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
• Consistently meet/exceed all sales goals, retention goals and customer service standards

Greater New York City Area

Oversees the daily operations of branch, ensuring strict adherence with all branch and BSA policies & procedures by all branch staff and ensuring branch is adequately staff Aids Branch Manager in instituting a genuine sales and service culture with a sharp focus on providing clients with a best in class customer experience Ensures all branch staff is.

Greater New York City Area

Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed.Actively participated in sales meetings, balanced the banking center on a daily basis, created various banking reports, and assisted with the opening and closing of the banking centerImplemented corporate or departmental policies.

Greater New York City Area

Supervised a teller line that processes a variety of financial transactionsCollaborated with branch leadership on various action plansContributed to branch assessment and audit practicesTrained teller team on policies and proceduresOversaw check cashing, withdrawals, deposits, and loan paymentsLed and oversaw teller referralsAssisted tellers with more.

Greater New York City Area

Provided account services to customers by receiving deposits and loan paymentsHandled check cashing & savings withdrawalsRecorded night and mail depositsSold cashier's checks, traveler's checks, and series e bondsAnswered questions in person or on telephoneReferred clients to other bank services

Greater New York City Area

Took part in administrative assistant dutiesFiling, handling of incoming calls, followed up on deadlines, maintained appointment book for accounting team, and ordered supplies.Coordinated state audit processesAssisted in preparation of sales tax returns and paymentsSorted Federal, State and City tax formsLed accounts payable/receivable via Bank and credit.

Greater New York City Area

Conducted workshops for participants on various health topicsProvided mentorship and follow up to participantsWorked closely with management team to meet participant needsResearched materials and relevant topics as needed

Greater New York City Area

Handled Customer RequestsCash HandlingRestocked merchandiseMaintained clean and organized work area