Amber Becerril Email & Phone Number

Maryland, United States

• Provide customer service by providing a positive, friendly and professional experience.• Developing strong relationships with existing customers, building, trusting relationships with them while maintaining an open dialogue about their needs• Analyze customers issues, determine the causes and initiate corrective actions.• Prepare records and monitor results of customer and associate departments.• Listening to individual calls to ensure quality.• Participate in all the day to day customer services activities.• Provide support to other departments with customer service and related issues.• Delegate authority and responsibility to team with supervision, accountability and review

Yonkers, New York, United States

• Model behavior consistent with the Webster Sales and Service Process.• Build strong internal/external relationships through ownership of problem solving and follow through.• Ensure excellence in customer service and maintain service standards.• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.• Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.• Consistently meet/exceed all sales goals, retention goals and customer service standards• Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships• Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events

Greater New York City Area

Oversees the daily operations of branch, ensuring strict adherence with all branch and BSA policies & procedures by all branch staff and ensuring branch is adequately staff Aids Branch Manager in instituting a genuine sales and service culture with a sharp focus on providing clients with a best in class customer experience Ensures all branch staff is focused on digital channel adoption, proactively migrating transactions to ATM & mobile channels while increasing customer awareness, education and usage of online and mobile banking Serves as first line of escalation and issue resolution on a daily basis; escalate larger issues to Management Maintains a pristine looking facility and fully functioning technology; immediately escalates any issues to support network to ensure timely resolution Ensures all branch staff display key Retail values of professionalism and accountability while assuring exceptional customer service Serves as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution Collaborates with internal/external auditors on compliance auditing Monitors controllable expense accounts Responsible for operational procedures. Maintains custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups and charge-offs: and overdraft account maintenance Oversees the branch's active involvement within the community and reports all CRA related activities Provides consistent feedback to all employees on performance, both against sales targets and adherence to brand standards around consistently delivering a best in class customer experience Takes part in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Greater New York City Area

Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed.Actively participated in sales meetings, balanced the banking center on a daily basis, created various banking reports, and assisted with the opening and closing of the banking centerImplemented corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct reportsTrained and instructed employees in job duties and company policiesEnsured due diligence procedures compliance were followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported to AML/BSA in a timely manner.Ensured supply of money for banking center needs were met based on cash limits and business demandsRecorded and distributed weekly Branch Administration Communications & UpdatesAssisted staff with difficult customer transactions and actively participated in community eventsTook the initiative to send 10 years of outdated bank documents to rotating storage, to create a more streamlined, efficient work space and developed a new filing system and organization practiceManaged schedule for 11 people and ensured there was always adequate coverage when neededPurchased and maintained office supply inventories and being careful to adhere to budgeting practicesTyped documents such as correspondence, emails, drafts, memos, and prepared reports for management

Greater New York City Area

Supervised a teller line that processes a variety of financial transactionsCollaborated with branch leadership on various action plansContributed to branch assessment and audit practicesTrained teller team on policies and proceduresOversaw check cashing, withdrawals, deposits, and loan paymentsLed and oversaw teller referralsAssisted tellers with more complex tasksApproved exception transactionsBacked up tellers and performs teller duties as needed.

Greater New York City Area

Provided account services to customers by receiving deposits and loan paymentsHandled check cashing & savings withdrawalsRecorded night and mail depositsSold cashier's checks, traveler's checks, and series e bondsAnswered questions in person or on telephoneReferred clients to other bank services

Greater New York City Area

Took part in administrative assistant dutiesFiling, handling of incoming calls, followed up on deadlines, maintained appointment book for accounting team, and ordered supplies.Coordinated state audit processesAssisted in preparation of sales tax returns and paymentsSorted Federal, State and City tax formsLed accounts payable/receivable via Bank and credit card reconciliation

Greater New York City Area

Conducted workshops for participants on various health topicsProvided mentorship and follow up to participantsWorked closely with management team to meet participant needsResearched materials and relevant topics as needed

Greater New York City Area

Handled Customer RequestsCash HandlingRestocked merchandiseMaintained clean and organized work area