Amber Beitz Email & Phone Number

Monitor and respond to help desk requests via phone, email, and chat while providing quality customer service to both internal and external customers. Review incoming tickets for possible trends for the escalation process. Repair and be knowledgeable of all school district devices, both Microsoft and Apple. Work within Microsoft 365 Security and Compliance dashboard for issues. Handle high volume ticket fluctuation while monitoring other duties. Be aware of security threats and collaborate with customers on identifying malicious attacks.• 150 IT tickets processed per month. • Device management of both Apple and HP devices.

Nampa, Idaho, United States

Monitored the handling of all documentation, servicing, and operational aspects related to loan servicing on a commercial scale while providing exceptional customer service to both internal and external customers. Review daily, weekly, and monthly reports, process loan payments, pay third party construction invoices, reconciliation of General Ledger accounts with high volume. Reviewed and analyzed payments and advances based on policies and procedures. Handled loan demands and reconveyances. Developed and maintained policies and procedures for demands and reconveyances. • Processed 45 commercial demands and reconveyances a month.• Maintained 16 general ledgers each month.

Boise, Idaho, United States

Enhanced the accuracy of mortgage documents and servicing items, conducting complete and thorough quality assurance activities to ensure 100% compliance with internal and regulatory standards. Built and maintained positive relationships across Operations to mitigate audit findings and served as a liaison for Operations on rebutted findings. Prepared and presented consolidated monthly audit findings and observations via PowerPoint to the Executive team and Operations stakeholders. Consistently researched and analyzed the market to identify and understand mortgage regulations impacting loans and adjust internal approaches to align with existing parameters, such as changes to flood zones in Texas affecting insurance requirements.Built the Servicing Audit department from the ground up, collaborating with senior leadership to develop strategic scope and design of training and development procedures that standardized processes. Increased personal file review amount by 95% within nine months, outperforming expectations in all KPI categories. Monitored all Fannie Mae and Freddie Mac activities, attended 15 associated webinars and classes, reviewed 4500 files, and oversaw a targeted audit within 12 months. Successfully orchestrated interdepartmental coordination of an USDA external audit, certifying documentation accuracy that reduced overall audit findings.

Laramie, Wyoming, United States

Improved and enforced documentation quality control and accuracy from businesses, including the 2290 Heavy Highway Vehicle Use Tax Return form for registration purposes. Served as the first point of contact for customers on property tax and vehicle registration inquiries and payment administration. Assisted more than 150 per day, utilizing outstanding product knowledge to resolve issues and respond to a wide variety of questions. Oversaw and led special projects in partnerships with the elected County Treasurer. Partnered with the department supervisor and a team of six to create and implement an integrated Excel-based accounting system that slashed time to completion for the end-of-day data compilation. Maintained and safeguarded confidential information, overseeing the upload and ongoing maintenance of files for property tax bills. Coordinated with the Tax Assessment office to implement special programs for retirees and veterans.

Laramie, Wyoming, United States

Established productive relationships with distribution warehouses to ensure completion of orders placed for various supplies needed for the practice. Executed a variety of diverse tasks such as teaching new contact lens patients how to insert and remove contacts, take measurements for new optical ware, and distribute contact lens and optical orders to patients. Served as a first point of contact regarding contacts, appointments with doctors, and optical questions.-Created a new, computerized system for superbills that increased the efficiency and accuracy of the document.

Cheyenne, Wyoming

Supervised and oversaw daily operations in a warehouse fulfillment environment to ensure efficient and accurate order fulfillment. Lead and managed a team of warehouse associates, providing guidance, training, and motivation to optimize productivity and meet performance targets .Developed and implemented standard operating procedures (SOPs) to streamline fulfillment processes, improve efficiency, and maintain a high level of quality and accuracy. Identified and resolved any operational issues or bottlenecks that would arise, proactively implementing solutions to optimize workflow and productivity.

Laramie, Wyoming, United States

Onboarded new member account, directing all administrative duties to ensure new account compliance with existing rules and regulations. Fostered strategic relationships with the County Clerk's office and local auto dealers to drive the timely completion of funding, paperwork, and titles. Designed and implemented an email system for new loans and accounts in collaboration with the CEO and Loan Department supervisor that minimized the send failure rate, streamlined processing times, and bolstered bottom-line savings Processed approximately 25 applications for mortgages and vehicle loans monthly with rapid turnaround, exponentially reducing late first payments from borrowers

Laramie, Wy

Main priority was the safety of the students who rode the bus. Worked on policies and procedures each school year based on new students if they had accommodations needed. Was the first point of contact for parents. Worked with parents and teachers when there were issues on the bus.

Laramie, Wy

Under lab instructor created and facilitated research with other lab volunteers and current grad students. Participated in data collection and analysis using statistical analysis.

Laramie, Wy

This was a summer jobManaged a small crew of mowers to accomplish set houses each day to facilitate lawn care. Was the first point of contact for homeowners when at their house providing the service. Was responsible for making sure all equipment was working before the shift for the team started.

Laramie, Wy

Assisted students and their parents when finding all the textbooks and affiliated course supplies for the upcoming semester. Worked with team to do inventory checks. Processed all incoming orders for textbooks and supplies and properly inventoried and shelved items.

Associate Of Science - As, Computer Science

Network Administration

Bachelor’S Degree, Psychology

with a Minor in Anthropology

Business Management, Emphasis In Human Resources, Business Administration And Management, General