Developed new workflows for a better patient experience and to aid in capturing revenue. Streamlined current processes and workflows for stronger communication and coordination across multiple teams. Aided in development of patient programs and standard operating processes for multiple teams. Analyzed and transformed data from a breadth of reports to a cohesive reporting system on team and individual metrics, and communicated and upheld these metrics and expectations across multiple teams. Voice of the company IVR.

Reviewed patient billing statements for accuracy and compliance, while upholding billing policy and standards. Provided financial assistance and resolution for both clients and patients. Processed and documented communications from clients and patients, resolved billing disputes. Processed accounts with bankrupted debtors and maintained collections accounts, including disputes, dismissals, and settlements. Reviewed credit balances for accuracy and processed refunds where necessary. Processed return mail, utilizing all resources available to locate current and accurate demographic information for patient accounts.

Resolved errors with accounts that would prevent billing action, communicating with clients and patients to obtain complete and accurate information in a timely fashion. Facilitated communication with patients regarding the details of their explanation of benefits and associated charges while maintaining HIPAA standards. Processed payments and adjustments to accounts while identifying necessity for financial aid and communicating applicable programs to the patient. Operated in the call center a minimum of two days per week, assisting clients and patients with various needs.

Data entry for medical billing, typing at 70 WPM with 95% or greater accuracy. Met and exceeded goals to complete 40-50 accounts per hour. Was offered permanent and full-time status with the company within one month of employment.

Managed office operations and relations, including inter-office workflow and client communications. Redeveloped the physical and digital filing systems, implementing the first paperless system at the company. Created a cohesive billing and invoicing system. Transformed and streamlined client intake procedures and secure document transmitting procedures. Developed the SOP for Office Management and Reception. Aided in bookkeeping and tax preparation for business and personal tax returns. Processed payroll, accounts payable, and accounts receivable.

Created and adjusted appointments and maintained patient records and accounts. Other duties included: data entry, organization, taking and transferring calls, and interfacing with various health insurance companies.

Managed a team of 4, maintained and serviced cafe equipment, trained associates and managers, ordered goods and equipment, and managed inventory and food waste.

Customer service, alphabetizing and filing, processing shipments, working with registers and p.o.s.