Lead company-wide efforts by maintaining and administering Salesforce database to ensure maximum sales and project tracking efficiency.Built and executed training materials that help clients and team members deepen knowledge of best practice use for BlueFingerprint.Completed data mining and analysis of industry trends.Responsible for set up, implementation, client training and ongoing client support.Managed delivery timelines and communicate project status to client, project team, and internal stakeholders.Creatively problem solve and assist client and internal team members to resolve delivery challenges.

Continued duties of Marketing Coordinator.Monitored small team to ensure sales goals and bond covenants were met while creating andimplementing other sales strategies.Completed in-depth data analysis to ensure effective marketing strategies and adjust accordingly.Coordinated and schedule move-ins for new depositors.Assisted with completion and preparation of documents for closing appointments.Creation and execution of employee retention programs including employee recognition programs.Partnered with Directors to create and implement standard operating procedures and guidelines for various positions within the community.

Coordinator directly assisting the Director of Sales and Marketing through Blue Sky Project intoConstruction and Operational Phases.Performed related administrative and clerical duties as needed, including but not limited to maintainingCRM, file system auditing, invoice processing, managing multiple schedules of team members, andcreation and up-keep of weekly reports to monitor project progress.Continuous event creation, planning, and execution for marketing events ranging from 10 to 100+attendees.Created and maintained social media campaigns for the community.Served as liaison to UCF professionals coordinating lifelong learning opportunities to prospective and future residents of the University-based Continuing Care Retirement Community (UBCCRC).Supported Leadership team in recruiting, screening, interviewing, and hiring process for new employees.Supported and partnered with Personalization Coordinator during unit personalization process, including schedule coordination, finish selections, creation of and completion of punch lists.Established design and procured furnishings to create models to support sales efforts.Coordinated logistics of office and apartments moves as needed.

Utilized a variety of Disney based support systems to address Guest concerns via phone contact or email from Walt Disney World®, Disneyland® Resort in California, and Aulani, A Disney Resort & Spa. Delivered highest quality of service while achieving over 97% Experience Rate in FY2018. Partnered with Coordinators and Escalation Teams to recover vacation memories for Guests.Selected by Leadership to serve as both a Relief Coordinator and an On-Call Agent to better support DPI Cast Members Train, Coach, and Develop new Agents through operational ZenDesk training program to meet and exceed service goals.Handled escalated situations from Disney Photo Imaging Cast Members needing Guest assistance.Monitored and assessed the DPI Operation to ensure that Daily Service Goals are met. Served as Subject Matter Expert for DPI Guest Supported training to provided training assistance and ensure all information was accurately delivered.

Assisted Guests with navigating, troubleshooting, and linking of travel components on their MDX accounts via app or website.Provided pre-, post-, and during vacation assistance Educated Guests on products and services provided at the Walt Disney World Resort. Served as technical advocate between Guests and Disney IT to ensure a memorable vacation experience.