Amber C., Mph Email and Phone Number

NCTSN DoD Academy - UCLA HealthProgram Evaluation and Management: * Develop and implement a quality improvement plan to enhance the Academy's offerings. * Analyze data from multiple sources to identify areas for improvement. * Lead cross-functional teams in executing quality improvement projects. * Generate reports and share progress with stakeholders. * Coordinate meetings and provide day-to-day support for project management and quality improvement initiatives.Data Management: * Develop and maintain enrollment, tracking, and reporting processes with exo, moodle and Airtable. * Generate and deliver reports on enrollment and completion using excel. * Utilize data visualization tools to create meaningful metrics. * Ensure the security of sensitive data and comply with DoD policies. * Manage file sharing platforms for efficient document and resource management (GoAnywhere, DoD Safe Link, Box).Additional Academy Support: * Collaborate with teams to develop and update coursework. * Track and process Continuing Education credit applications. * Participate in relevant meetings to support Academy efforts and share best practices. * Updating and maintaining wellness center resourcesImpact: * Enhancing the quality of courses and learner support through data-driven improvements. * Providing accurate and actionable reports to inform decision-making. * Ensuring compliance with data security protocols and protecting personal identifying information. * Supporting the development and delivery of effective coursework. * Promoting a culture of continuous improvement within the Academy.

Responsibilities: • Reply to student inquiries, manage classroom materials for instructors, proctor exams, grade homework and exams, attend lectures, host office hours. Manage administrative and instructional tasks and work with students regarding class material.Impact: • Coordinated communication between 2 professors, 4 teaching assistants, and classes up to 140 students. Proctored exams and coordinated feedback on exam grading materials. Coordinated division of grading between teaching assistants. Coordinated timely grading and feedback of exams to students. Managed organization of lecture and exam materials on Canvas. • Created and distributed educational resources, managed data entry and data analysis reports into Canvas and Excel. Used teaching material requirements to create actionable project scopes and timelines. Developed reports and data visualizations. Reports were provided to professors to shape teaching, grading plans and lesson implementation.• Specified necessary changes or errors in curriculum and grading. Advised on classroom management and adapted as necessary to changing classroom environments. Conducted exam score analysis and developed resources to students. Evaluated effectiveness of class flow and provided effective critique for improved classroom flow. • Guided students in their undergraduate courses and provided mentorship and coaching.

• Conducted in depth quantitative and qualitative analysis of observational survey data from both Mturk and Qualtrics, examining trends among 2000+ participants from across the US at baseline and 1 month follow up. Conducted an extensive literature review of 80+ sources and utilized findings to develop a capstone grant proposal, poster, and presentation. Analyzed various burnout prevention measures and created dashboards and reports to summarize analysis. • Analyzed the relation between burnout and empathy in healthcare professionals in the context of COVID-19. Conducted policy analysis and provided innovative wellness recommendations to improve healthcare professionals’ health outcomes based on feasibility analysis. Determined priorities for sustainable and financially feasible methods of improving healthcare delivery systems of wellness resources, developed presentations to engage and educate stakeholders and partners on industry trends and opportunities for implementation.

Responsibilities: • Manage social promotion of PHGO announcements, manage communication between board members and prospective members and student body. Address questions and inquiries during meetings, manage meeting note taking and meeting feedback. Impact: • Managed promotion of public health information and social announcements on LinkedIn, Facebook, Instagram and conference planning, managed coordination of relevant group organization information, and organized student mentorship. Arranged social gatherings and managed social advertising of group information and events. Collaborated and corresponded with other board members regarding organizational goals and events. • Coordinated communication between 10 board members, advising and student mentorship of 30+ incoming MPH students. Recruited prospective board members and transitioned responsibilities.

Responsibilities: • Scheduling a high volume of patients for well visits and sick visits, answering phone calls, checking in patients, collecting payments for office visits, providing correct questionnaires for patients to fill out, scanning, faxing, uploading patient paperwork, verifying insurance, forwarding patient questions to medical assistants, nurses, doctors, assisting in patient referrals and patient forms, managing patient experience. Manage patient office visit experience, oversee scheduling, payment, forms.Impact: • Organized and optimized workflow and clinical data entry. Manage patient data and medical billing. Streamlined paper data to EMR scheduling software. Coordinated 20+ patient referrals to in-patient/out-patient treatments and care weekly. Managed scheduling and patient care experience of 100+ patients daily between 5 offices and 20+ healthcare providers. • Responded to patient inquiries. Advised on COVID-19 protocols at the height of the pandemic. Acted as the primary liaison between company and clients to ensure timely delivery of patient care and scheduling. Processed documentation, troubleshoot roadblocks to patient care coordination.

Responsibilities: • Organize piano lesson plans, instruct musical skills and piano repertoire, manage classroom assembly and management, coordinate teamwork and creative lesson planning. Manage communication and coordination of classroom materials and schedules with 10+ teachers. Impact: • Managed, designed, and implemented enriching piano repertoire for class sizes ranging from 10-20 students at various different locations in San Diego. Instructed and coached students ranging from ages 5-12. Personalized piano repertoire to enhance student learning and cultivated opportunities for piano performance and learning. Fostered student interest in music and inspired learning and passion for music.

Responsibilities: • Schedule patients for every 6 month follow up appointment, call patients to maintain study protocol compliance, create study documents based on protocol guidelines, update Principal InvestigatorImpact: • Oversaw study procedures, monitored patient adherence. Recruited patients for study participation, oversaw study progress – examining effects of medicated eye drops on childhood development of myopia. Documented study workflow.

Health Guardians of America is a national nonprofit organization that addresses the most pressing global health issues domestic and abroad with a sustainable, scalable, and measurable health solution. HGA implements Fitlifeflow which is a fitness program designed specifically to help and encourage college students to live healthier lives and implement exercise into their daily routine. Responsibilities: • Supervising and managing the UCSD HGA Board: 1) Planning, organizing, scheduling and directing work 2) Assigning and reviewing work 3) Advising on difficult problems 4) Training and developing subordinates 5) Evaluating work performance 6)Ensure communication and coordination across different work streamsImpact: • Founded the UCSD chapter, reached out to local schools to educate students about the importance of various health topics, and implemented a fitness program at school with a cumulative total of 111 participants to help college students achieve their fitness goals and live healthier lifestyles. Supervised 10 board members, promoted event flyers and health infographics to promote community education, oversaw fundraising events, cultivated community partnerships, oversaw project management.

Responsibilities: • Welcoming and checking in patients, answering telephone calls and email inquiries, teaching patients contact lens use and care, faxing, organizing, and billing insurance, selling and ordering glasses and contact lens, adjusting glasses, educating patients on lens designs, sorting glasses and contact lens orders, authorizing exam and material services through insurance, and assisting with patient referrals.Impact: • Managed patient records and care scheduling. Oversaw sales, managed billing, documentation. Followed up with patients on appointment experience and scheduling. Oversaw study procedures, monitored patient adherence, managed patient care and education of 30+ patients daily.

Responsibilities: • Assist in lab techniques such as western blot, PCR, centrifuging, plating, incubating, provide necessary technical assistance, and collect, link, analyze, and report data. Organize lab sub supplies, review, assess, and process data. Impact: • Assisted in lab techniques and studied antibody phage display, mammalian display library screening, antibody therapy, and intra-cellular antibody library construction and screening.