• Development and implementation of key strategies to increase overall retention and renewal rates, ARR, and upsell/cross-sell figures.• Oversee the development and ongoing implementation of an efficient, comprehensive process to effectively compile and generate the appropriate documentation related to the customer lifecycle/journey.• Continually evaluate additional processes/tools that could be implemented to further support the customer lifecycle and KPIs.• Work closely with cross functional teams to continually stay abreast of key metrics including revenue, profitability, renewals targets against goal, customer journey KPIs, etc.•Provide regular updates to Executive Leadership Team while collaborating with Marketing, Product, Sales, and Partner SuccessGainsight Administrator & DesignerSalesforce Trainer

-Develop and review training materials (videos, reference guides, process documents, templates, checklists) supporting the release of new products, tools, and services. -Create synchronous and asynchronous training, testing for quality assurance and accuracy. -Create and deliver an on boarding program. -Manage tools and systems including Gainsight.-Gainsight Administrator -SFDC End User training and process development.

Assisting school districts nationwide by integrating Discovery Education's services into classrooms. Team Enablement utilizing resources such as Sales Force, Gainsight, and VidYard. Currently serving as Gainsight administrator. Pilot and adoption specialist, aligning shared outcomes and driving adoption for partners and key stakeholders.

Navy subject matter expert for K-12 Education issues.Connect commanders, educators and parents.Focus on connecting STEM education and the US Navy.Collaboration with school districts to standardize process for military volunteers and military student enrollment

• Organized and coordinated programs while providing training across seventeen schools and thirteen grade levels, K-12.• Represented the district in work with multiple stakeholders, including the Rotary Club, Parent Associations, State Level Standards Committees, Governor Haslam's Round Table Discussion, Press Conferences, and the National Council of Supervisor of Mathematics national conference.

• Conducted System Wide In-service Training.• Taught courses ranging from Algebra to AP Calculus.