Amber Camp Email and Phone Number
My background includes serving as a customer service associate within both call-center and retail environments. Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a Jawbone services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions. I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.I also bring to the table strong computer proficiencies in MS Word, MS Excel and database applications and a years of college. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. I welcome the opportunity to present my qualifications in person and to learn more about furture opportunities.
Broadpath
View- Website:
- broad-path.com
- Employees:
- 672
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Customer Service RepresentativeBroadpath Jun 2021 - PresentReceived inbound calls from current pharmacy plan members responding to inquiries regarding benefit and eligibility information and prescription status. Handled Pharmacy Mail In Medications for members, refills, renewals, faxes to physicians. Ran test claims for medications, explained plans and stages to the members. Performed overrides for medication, handled payments, over the counter orders.
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Customer Care RepresentativeTeleperformance Nov 2018 - Apr 2021Handled incoming calls, complaints, settled disputes, and resolved conflicts throughout the United States and Canada. Utilized data entry, organizational, planning, and time management skills to develop execution plansIssued refunds ,settled financial disputes for customers on a daily basis .Handled incoming chats and emails Analyzed customer information and evaluated results to choose the best solution to solve problems -
Customer Service RepresentativeWest At Home Mar 2015 - Jul 2016Handled complaints, settled disputes, and resolved conflicts throughout the United States.• Identified underlying principles, reasons, or facts of information by breaking down data into separate sections to asset customer.• Responds to customer service complaints utilizing strong troubleshooting abilities to settle disputes, resolve grievances and conflicts peacefully• Utilized data entry, organizational, planning, and time management skills to develop execution plans
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Administrative AssistantCamalax Feb 2012 - Mar 2015Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software• Worked with the service manager and other dispatchers to coordinate customer service request, determined schedules, assigned contractor workloads, dispatched tech to the job and update service information• Coordinated and direct office services, such as records, departmental finances, budget preparation, and personnel issues.•Reviewed operating practices and procedures to determine whether improvements should be made in areas such as workflow and reporting procedures
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Lead SupervisorRoss Stores, Inc. Mar 2010 - Mar 2012Responsible for identifying developmental needs and using corrective action such as coaching, mentoring, and learning plans to improve knowledge or skills• Provided guidance and direction to cashiers and trainees, including setting performance standards and monitoring improvements • Responded to customer service complaints utilizing strong troubleshooting abilities to settle disputes, resolve grievances and conflicts peacefully• Examined merchandise to ensure that it had proper signage and displayed sale prices to drive sales. • Established and implemented policies, goals, and objectives throughout the front end.
Frequently Asked Questions about Amber Camp
What company does Amber Camp work for?
Amber Camp works for Broadpath
What is Amber Camp's role at the current company?
Amber Camp's current role is Consumer Services Professional.
Who are Amber Camp's colleagues?
Amber Camp's colleagues are Maryellen Felton, Starla Stroud, Kimberly Morris, Ieisha Harris, Yvette K Evans, Latoya Hopson, Vanessa Gruenwald.
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