Amber Champney Email & Phone Number

Data Management and Reporting: Expertly updated and maintained comprehensive contact records in Salesforce, ensuring data accuracy and integrity. Generated and analyzed detailed reports to identify and select the most suitable candidates for sales reference requests. Utilized advanced reporting features to support data-driven decision-making and strategic planning, enhancing customer relationship management.Collaboration: Partnered with cross-functional teams to develop customer-created… Show more Data Management and Reporting: Expertly updated and maintained comprehensive contact records in Salesforce, ensuring data accuracy and integrity. Generated and analyzed detailed reports to identify and select the most suitable candidates for sales reference requests. Utilized advanced reporting features to support data-driven decision-making and strategic planning, enhancing customer relationship management.Collaboration: Partnered with cross-functional teams to develop customer-created content, fulfill Sales Reference Requests, and engage customers. Supported customer advocacy programs such as roundtables and customer advisory council meetings.Customer Engagement: Built and managed customer advocacy programs, leveraging platforms like Influitive, Deeto, and Sendoso to engage customers through diverse activities and events.Operational Efficiency: Managed budgets using Google Sheets to design and deliver branded items, significantly improving customer appreciation and satisfaction. Oversaw the Customer Appreciation Management process, ensuring timely design and delivery of branded promotional items.Asset Management: Ensured essential marketing assets such as logo decks, case study repositories, customer profiles, and quotes were up-to-date and easily accessible, supporting streamlined operations and effective marketing efforts. Show less

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Roseville, California, United States

- Excellent time management skills, created plans for each day to stay on task and on time. - Trained front desk staff on software/cloud software including SalonBiz, Zenoti, Excel, MS Office, Google Suite. - Took ownership of problems and found ways to solve them. - Multitasked by being an educator and guest service liaison while also focusing on clients.- Recorded sales data on an Excel spreadsheet, created service and retention goals. - Developed and retained client base… Show more - Excellent time management skills, created plans for each day to stay on task and on time. - Trained front desk staff on software/cloud software including SalonBiz, Zenoti, Excel, MS Office, Google Suite. - Took ownership of problems and found ways to solve them. - Multitasked by being an educator and guest service liaison while also focusing on clients.- Recorded sales data on an Excel spreadsheet, created service and retention goals. - Developed and retained client base by providing excellent customer service. - Assisted guest services with appointment scheduling and managed calendar for booking accuracy.-Increased annual revenue by 16% for 4 consecutive years through product knowledge & exceptional customer service. Show less

Camas, Washington, United States

- Developed and executed a training program for new stylists. - Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.- Oversaw employee performance, corrected obsticals, and increased efficiency to maintain productivity targets.- Worked with employees to set goals and coached them to use Excel to track numbers.- Assisted guest services with computer software, answering phones, & scheduling.-… Show more - Developed and executed a training program for new stylists. - Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.- Oversaw employee performance, corrected obsticals, and increased efficiency to maintain productivity targets.- Worked with employees to set goals and coached them to use Excel to track numbers.- Assisted guest services with computer software, answering phones, & scheduling.- Submitted reports to senior management to aid in business decision-making and planning. Show less

Astoria, Oregon, United States

Managed all aspects of the business (Accounting, Marketing, Budgeting). Developed and managed client base by providing excellent customer service. Purchased and kept inventory of all products. Kept record of sales and information of each client.

- Developed protocols for all spa services and training material.- Attended “Leading Leadership” through AVEDA that emphasizes staff relations and team management.- Superior client relations.- Proficient in computer programs; including scheduling, bookkeeping, supplies and equipment inventory.

Essentials For New Lightning Experience Administrators

Advanced Hairstyling

Cosmetology

Education record

Nail Technician/Specialist And Manicurist