Amber Colbert Email and Phone Number

Collaborates with the Clinical Care Coordinator (C3) and other members of the care management and health care teams, utilizes professional Social Work skills in accordance with social work practice standards to: assist the patient in achieving optimal health; assure appropriate use of health care resources; facilitate/coordinate timely care along the continuum; decrease unnecessary variances in care through proactive care management; develop a safe and timely discharge plan in accordance with the Joint Commission and CMS Guidelines, each patient will be ensured a planned program of continuing care which meets his/her discharge needs and to ensure a smooth hospital stay with a seamless transition to the next level of care following discharge from GHS.

Monitor Functional e-mail box(es); screen emails for critical messages that require attention from team leadership. Assist leadership with responses to communication inquiries. Arrange meetings and conferences and keep minutes of records and action items; track action items as required. Attend meetings, take notes for leadership, and disseminate notes as directed. Maintain and report on status of documents and action items that require attention and action. Assist with communication clearance and familiarity with emergency response clearance processes and clearance terminology is preferred. Participate in response meetings and contribute to reports and other feedback mechanisms as appropriate. Set-up administrative procedures for assigned teams/leaders; set-up and maintain file systems, including share drive and SharePoint systems. Make and schedule appointments as self and on behalf of leadership. Manage executive leadership calendar(s); resolve competing appointments amongst leadership team, chief of staff, other leads. Coordinate with other executive assistants and special assistants to schedule, coordinate critical meetings, and inform leadership of scheduling changes. Keep Team e-mail groups and meeting attendees up to date; compose correspondence, reports, memos, and presentations for IM leadership. Ensure that requests for action or information are relayed to the appropriate staff member; interpret requests and make sure that information is furnished in a timely manner. Submit requests for A/V support services, supply purchases, and facility services to appropriate CDC offices and contacts. Complete other responsibilities specific to assigned team(s)/leader(s).

Provide clinical services Providing on-site administrative support to CDC’s Occupational Health Clinic in Atlanta, Georgia to service the vaccination campaign for the FLU and COVID-19/Booster. Maintaining knowledge and follow Occupational Health Clinic (OHC) protocols, Action Alerts, standard operating procedures, federal regulations, and other guidance as applicable. Managed and assign CDC iPhone to each Vaccinator/ Provider and Administrator on daily basis. Verifying employee's appointments on Easy-to-Read Immunization Schedule (EASI module). Accessing CDC Cority federal medical records system to verify vaccine dose and manufacturer for employees who do not have a COVID-19 vaccine card and access Cority to manage patients’ records verification. Updating vaccination records on CDC Cority medical records system by uploading new vaccine dose in the system. Assisting employees with registration in POD-Assist using mobile device to enable Public Health to collect, track and manage medical countermeasure dispensing (pharmaceuticals, vaccines, and other medical materials) COVID and FLU vaccines. Accessing the Georgia Registry of Immunization Transaction (GRITS) to verify and manage vaccine records. Coordinating COVID-19 medical clearance requests between the Occupational Health Clinic and the Emergency Operations Center. Triage COVID-19 medical clearance requests to determine if clinical consult is needed based on given criteria. Gathering and providing quality assurance for information collected in furtherance of CDC’s Occupational Health Clinic screening activities. Preparing chart reviews, clerical support for program officials in transmitting medical records to electronic filing.

Provide clinical services at a Crisis Stabilization Unit. Conduct intakes, complete bio-psychosocial assessments and treatment planning. Assembles, analyzes, and interprets new/updated information about the client in order to reassess treatment needs. Works with clients to prepare a Treatment Plan based on assessment info, diagnoses, identified strengths, needs, preferences and resources to develop appropriate goals and objectives. Provide behavioral health services and follow up appointments for ongoing patient treatment. Assess level of risk & develops Safety Plan, Suicide Risk Assessment; Refers client to the appropriate level of care. Completes and submits requests for authorization required by client’s payer source or insurance plan in a timely manner.

Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Organized treatment projects that focused on problem solving skills and creative thinking. Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Coordinated contact tracing efforts with supervisors and caseinvestigators from the local health department for COVID-19. Conducted Interviews in aprofessional manner that reflected emotional and cultural awareness. Collected and recordedaccurate information using CRM software. Called newly diagnosed patients to trace individualsthey had contact with and determined exposure. Interviewed traced contacts, assessedsymptoms and referred them for testing. Provided contacts with regulated information on isolating and quarantine procedures. Maintained ongoing virtual communication to monitor symptoms. Facilitated health checks and tests, as well as referred contacts to available communityresources. Complied to all health department regulations including those aimed at protectingpersonal information.

Investigated and reported issues relating to patient care and conditions which might hinder patient well-being. Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care. Delivered thorough and accurate documentation to create detailed additions to the patient's electronic health record. Processed meticulous documentation related to prior authorizations and insurance referrals. Connected patients with referred doctors to provide specialized, high-quality care. Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process. Navigated health information exchange systems to preempt and identify patient needs. Processed confidential, patient paperwork with accuracy and deference to patient privacy. Scheduled urgent tests and examinations by juggling patient schedule with company calendar.

Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family. Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals. Promoted integration of services for clients, including behavioral health care and long-term services to enhance continuity of care. Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family. Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members. Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly. Coordinated specific psychosocial resources to meet members' identified needs. Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.