Guest Services Manager
CurrentMy current responsibilities as a Guest Service Manager involve managing the day-to-day operations and are responsible for ensuring exceptional guest service from the moment someone walks through the door. Other responsibilities include overseeing Front Desk Agents, Night Auditors, Bell, and Activities staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations. However, most importantly develop the team of employees through strong developed interpersonal skills.