While at the insurance brokerage firm, MHBT, administered employee benefit plans for multiple client companies of various sizes, in various industries. Collaborated with team for plan presentations, implementation and renewals. Updated and monitored CRM systems and company intranet for accuracy, data tracking and reporting. Claims resolution and implementation of a benefit call center for large clients. Played a key role in testing software, troubleshooting and resolving issues.

Heart HR offered full-service HR support to small to medium sized companies. My role as an HR Generalist and Benefit Specialist meant that I authored employee handbooks and HR procedures for multiple client companies, ensuring compliance with HIPAA, TEFRA, Senate Bill 51, and other state and federal regulations. I managed employee benefit administration including medical, dental, vision, disability, life, AD&D and 401(k) plans. Processed employee enrollments, changes, and terminations, while accurately maintaining and auditing HRIS databases and CRM systems. Processed monthly reconciliation and payment of benefit offerings for all client companies. Demonstrated strong communication skills and teamwork in both collaborative and independent environments.

Project management of all architecture projects from conception through completion and preparation of company submissions. Served as the Human Resources Manager for the small firm, including recruiting, benefit administration, compliance and employee relations. Facilitated communication with clients, engineers, contractors, and vendors. Issued Requests for Proposals (RFPs) and Requests for Qualifications (RFQs) from bidding engineers and contractors.

While part of my time at Crossroads was as an Independent Contractor, my role and duties as a Human Resources Representative did not change. I managed employee benefits including medical, dental, vision, LTD and STD, life and AD&D insurance, the Employee Assistance Program, Cafeteria 125 Plans, COBRA and 401(k). Served as liaison between employees and benefits companies, while maintaining compliance with HIPAA regulations. Administered leaves of absence and maintained company policies and procedures. Assisted with annual performance reviews and pay increases. Maintained and audited HRIS databases. Facilitated recruitment, new hire orientation and employee referral programs. Collaborated with Finance to update employee status changes. Handled various HR responsibilities, including worker's compensation and claims resolution. Served as HR support for partner company, NexQL.

Managed employee benefits, personnel files and HR procedures with accuracy and efficiency. Conducted new hire orientations and developed training materials. Scheduled and coordinated meetings, conference calls and teleconferences. Handled expense reports and office management responsibilities.