Amber Dunphy Email & Phone Number

Brantford, Ontario, Canada

- Co-Project Manager for Massilly Holding's launch of Salesforce. - Developing and cultivating positive ongoing relationships with customers- Resolving customer inquiries while providing exemplary customer service- Receiving and recording customer orders in ERP system- Staying on top of order status to ensure timely delivery- Liaison between the customer and other Departments - Proactively calling customers to review inventory needs and forecasting- Initiating Non-Compliance Reports as they arise

Kitchener, Ontario, Canada

Responsible for managing the entire sales cycle; Business Development, Account Management and Customer Experience.

Woodstock, Ontario

- Oversee Sales Department including sales support staff- Set and review sales targets for ongoing optimization- Strategic Planning and Business Development; research potential new customers and market segments and develop plan of action - Account Management; build long-standing relationships with existing and new customers-Social Media Marketing; increase brand awareness across multiple social media platforms

Woodstock, Ontario

Responsible for overseeing inside sales at Maglin Site Furniture. Working with the Project Coordinator team to manage opportunities and projects from initial conception to after-sales care. Duties also include training, ongoing skill development, mentor-ship, and assistance with the development of sales strategies and processes.Key Sales User during the implementation of Salesforce from previous CRM software. This included assisting with the creation of best business practices in order to better align with new system, user acceptance testing, company-wide training during and post-go live, creation of training documents and trouble-shooting with key implementation partners.

Honors Business Administration

- Advanced Microsoft Office Systems - Marketing and Sales - Human Resources Management - Advanced Accounting

Developing Leadership Capacity

Personal Success

Supervisory And Management Strategies