Amber Durham Email and Phone Number

DCJS#11-18921I am responsible for partnering with businesses to ensure their long-term success by providing physical and data security solutions and VOIP phone services. I help develop new business from existing clients, and actively seek new opportunities through prospecting efforts through chamber meetings and networking groups and events.. • Work at a high level within named accounts, developing and maintaining effective working relationships with customer dept. leaders (e.g., Managers/Directors); as well as any key partners or systems integrator involved in their designated accounts• Delivered innovative technology solutions that meet business and organizational needs from structure cabling to the Cloud • Provide network security, wireless networking, IP unified communications, virtualization, and structured cabling solutions• Value added reseller • Utilize CRM, Salesforce, Quickwerks, and ConnectWise• Work with engineers on project planning and scoping • Become a trusted advisor for customers on how to best leverage Technology Platforms and when to introduce appropriate services and/or partner resources• Identify new clients and provide solutions that meet their needs

ABS was acquired by E-Plus in September of 2019. As a Sales Manager, I am responsible for partnering with our clients to ensure their long-term success. I help develop new business from existing clients, and actively seek new opportunities through prospecting efforts. • Work at a high level within named accounts, developing and maintaining effective working relationships with customer dept. leaders (e.g., Managers/Directors); as well as any key partners or systems integrator involved in their designated accounts• Delivered innovative technology solutions that meet business and organizational needs from structure cabling to the Cloud • Provided network security, wireless networking, IP unified communications, virtualization, and structured cabling solutions• Value added reseller and worked strategically with Cisco, Fortinet, Extreme, Aerohive, Aruba, HP, Dell, Veeam, Pure, etc. • Provide mission critical support services, monitor complex issues and work closely with the Customer support and Engineering teams to ensure proper escalation and resolution processes are utilized for $100,000+ projects• Experience with E-rate program and working with SLED, K-12, and Local Government timelines• Become a trusted advisor for customers on how to best leverage Technology Platforms and when to introduce appropriate services and/or partner resources• Identify new clients and provide solutions that meet their needs

TEKsystems is a leading technology staffing and services company. We specialize in recruiting top talent in all areas of IT including, applications, network infrastructure, end-user support and communications technologies. This can be on a contract, contract-to-hire, or permanent placement basis. My focus is on building and maintaining relationships while helping employ IT professionals with in the Roanoke, Blacksburg, Radford, Lynchburg Virginia areas, as well as Charleston West Virginia areas. I directly support our government services with in the DOD for the US Army.

Delivering the highest level of customer service to internal and external customers both over the phone and in person, supporting a cooperative work environment by developing and maintaining relationships through excellent communication skills. I run with all orientations, paperwork, backgrounds and drug screens for new employees. I maintain all of the office reports to ensure I meet mine and my superiors goals. I process payroll in a timely and accurate timeframe to ensure proper payment to our internal and external employees. I run with any HR related issues, process unemployment claims, and provide unlimited support to my team members within the office and at the corporate level.Responsibilities Include: Essential Functions of the Customer Support Associate:• Payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K• Administer contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork• Data entry, validation of data and data integrity for all information entered into PeopleSoft• Contractor payroll process; including collection, verification and processing of hours and timecards• Collect, audit and track contractor expense reports• Management of all drug and background requirements and entry• Main point of contact for troubleshooting and problem resolution involving contract employees. • Establish and maintain effective relationships with internal and external customers and gains their trust and respect