Amber Easter-Walker Email & Phone Number

Professionally handled a high volume of inbound calls from customers that were 30 days or lessdue on their mortgage payment.• Answered 40-50 inbound calls a day, with the ability to utilize and navigate multiple systems.• Maintained a balance between company policy and customer benefit in decision making.• Discussed customer benefits like paperless, mobile app, web, and IVR.• Supported customers with a verbal walk through of how to access the online portal ortroubleshooted in-depth investigations to fix a problem.• Assisted customers with payment options, escrow items and any general mortgage information

Richardson, Texas, United States

• Answered inbound calls and made outbound calls to customers within a fast paced, call centerenvironment. Responded to requests from various departments and handled customer serviceclaim calls regarding account/claim status and/or payments.• Created claims FNOL, issued claims checks and rental to policyholders and claimants.• Reported status and negotiated the settlement of assigned claims, conducted thoroughinvestigations.• Proactively investigated closed claims. Communicated clearly, professionally, and empathetically.• Applied policy coverage. Determined and reported on subrogation potential• Accurately documented claim files and had the authority to make payment of assigned claimswithin prescribed limits of my job rol

Dallas-Fort Worth Metroplex

• Manage daily housekeeping operations and performance including hiring, scheduling, trainingand developing staff, communication, assignments, budgets, inventory and record keeping.• Partnered with contractors, realtors, and businesses for commercial and residential cleanings.• Ensure client satisfaction through high-quality cleaning services• Communicate with clients to book appointments and address any concerns.• Handled all customer escalations, concerns in a proactive, positive manner.• Perform general cleaning task for residential and commercial

Dallas, Texas, United States

• Provided exceptional customer service to internal and external customers.• Received, managed, and directed calls from patients in accordance with management protocols.• Addressed patient inquiries and concerns about appointment scheduling, company services,insurance coverage, and payment methods.• Resolved any customer request and counseled patients. Answered questions related toprocedures and/or billing• Working knowledge of Administrative Skills and Protected Health Information (PHI), HIPPA.• Maintained and secured legal documentation of case/patient information.• Assisted with job training for new recruits.• Worked with managers to ensure goals were being met such as scheduling and patientsatisfaction

Education record

Education record