Amber Eide Email & Phone Number

Consulted with providers for clarification of conflicting or ambiguous clinical data.Applied comprehensive knowledge of medical terminology, disease processes, treatment modalities and principles and practices of health services to confirm proper code selections.Assisted facility providers with documentation requirements to completely and accurately.

Built positive rapport and relationships for high levels of customer satisfaction.Onboarded and trained customer representatives to meet performance and service goals.Resolved escalated customer service inquiries and complaints to maintain satisfaction.Coached and mentored service representatives to deliver polite, professional customer interactions.

Benefits processing of COVID-19 employee claims pay out due to COVID-19 related illnessesJackson, MS 39216 601-488 0334 amber.eide@yahoo.com WWW: Bold Profile https://bold.pro/my/amber-eide-231221164536/241Contract Tracing follow-up with affected case subjectCase metrics reportingSalesforce CRM platform proficiencyOmni-channel SalesforcePanorama CRM.

Manage incoming calls and customer service inquiriesIdentifying and assessing customers' needs to achieve satisfactionManage large amounts of incoming callsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines, and policies.

Followed quality service standards and complied with procedures, rules, and regulationsPrepared and completed warehouse orders for delivery or pickup according to scheduleReceived and processed warehouse stock productsOperated and maintained warehouse vehicles and equipmentDelivered medical supplies and prescriptions promptly to customersInteracted with.

Collaborated with the art director to implement artistic visionInspected and packaged products meticulously according to manufacturing specificationsMaintained up-to date knowledge on productsDelivered exceptional customer serviceResponded to customer's questions and concerns.

Ensured freight was processed efficiently to maximize product service levelsResponded to customer questions and requests in a prompt and efficient mannerMaintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practicesExcelled in daily credit card application goals.