Amber Ermish Email & Phone Number

Concord, Nc, Us

Charlotte, North Carolina, United States

At Opkalla, our mission is to create an easier way for organizations to identify the best IT solutions in a transparent and unbiased way.Based on 20+ years of industry experience, we believe the traditional customer/vendor sales process can be improved. Opkalla was created for this very reason. We strive to put the right tools and decision making criteria in your hands so you can make an informative, unbiased decision in the best interest of your organization.

Concord, North Carolina, United States

Responsible for day-to-day Spirit Wear store operations, leading a team of 60 volunteers with double digit fundraising growth year-over-year, and managing 4 annual teacher appreciation events for 120+ staff.• Created a training program for volunteers that increased participation from 2 to over 84 volunteers • Implemented a product pricing and electronic payment system to streamline the customer experience• Created an electronic inventory system to accurately forecast product stock• Created hundreds of digital marketing materials for families to stay in communication with school events

Arlington, Texas, United States

• Managed a school-wide catered lunch program leveraging local restaurants and negotiating favorable pricing for students

Bedford, Texas, United States

• Develop, maintain, and upgrade test plans, test cases, & documentation for new releases and regression testing• Performed test result analysis on Hospitality software coded using C++, SQL, Visual Basic, & other to assure products meet specifications• Evaluated, tracked, and reported product deficiencies• Oversaw test script development with testing automation engineer for new and existing products• Reviewed product specifications to ensure software quality and customer satisfaction• Provided training support for in-house staff on new software features• Provided session training in yearly reseller conventions• Scheduled and delegated all tasks related to release using Microsoft Project • Communicated and reported release status updates to sales, marketing, training, and other departments• Provided 3rd level support for existing releases• Certified new hardware peripherals and operating systems compliancy• Designed and enforced guidelines for remote employees• Designed and implemented internal department training for new employees