Managed the daily operations related to customer service, inventorymanagement, and marketing.● Set and implemented strategic goals and initiatives to align company withmission, values, and vision.● Developed print advertising, social media campaigns, and networkingevents to deliver messages to target audience.● Developed strong relationships with vendors to secure favorable pricingagreements.

● Efficiently handled a high volume of over 100+ daily phone calls,demonstrating exceptional time management and multitasking abilities.● Utilized effective communication skills to provide customers withsolutions to their inquiries.● Met performance goals and call center metrics in a fast-pacedperformance setting.● Used a database system to record notes and call information.

● Successfully launched the first clearance store in Houston, demonstratingstrong leadership and entrepreneurial skills.● Achieved remarkable results by generating over $250,000 in sales withinthe first four months of store operation.● Recognized as the highest-performing sales manager in the company fromOctober to January, showcasing exceptional sales and management abilities.● Demonstrated adaptability and quick decision-making in a rapidly evolvingmarket to ensure… Show more ● Successfully launched the first clearance store in Houston, demonstratingstrong leadership and entrepreneurial skills.● Achieved remarkable results by generating over $250,000 in sales withinthe first four months of store operation.● Recognized as the highest-performing sales manager in the company fromOctober to January, showcasing exceptional sales and management abilities.● Demonstrated adaptability and quick decision-making in a rapidly evolvingmarket to ensure the store's success and profitability.● Spearheaded innovative sales strategies and initiatives to drive profitabilityand customer engagement in a competitive retail environment.● Effectively managed a high-performing team, fostering a culture ofexcellence and exceeding sales targets consistently. Show less

● Spearheaded comprehensive educational workshops and training sessionsfor salons and barber shops in Houston, delivering the latest trends andcutting-edge techniques in the beauty industry.● Collaborated with renowned brands including L'Oreal, Matrix, Redken,Joico, Pulp Riot, Pravana, Olaplex, and others to ensure that local beautyprofessionals stayed updated on industry advancements.● Conducted engaging and informative seminars, covering a wide range oftopics such… Show more ● Spearheaded comprehensive educational workshops and training sessionsfor salons and barber shops in Houston, delivering the latest trends andcutting-edge techniques in the beauty industry.● Collaborated with renowned brands including L'Oreal, Matrix, Redken,Joico, Pulp Riot, Pravana, Olaplex, and others to ensure that local beautyprofessionals stayed updated on industry advancements.● Conducted engaging and informative seminars, covering a wide range oftopics such as hair color trends, styling techniques, product knowledge, andsalon business strategies. Show less

● Managed the daily operations related to customer service, inventorymanagement, and marketing.●Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.● Set and implemented strategic goals and initiatives to align company withmission, values, and vision.● Developed print advertising, social media campaigns, and networkingevents to deliver messages to target audience.

● Utilized effective communication skills to answer customer questionsregarding products or services offered by the store.● Adhered to company policies regarding returns, exchanges, refunds whileproviding excellent customer service experience.● Set performance goals for staff members and helped teams meet importantdeadlines.● Delegated tasks to team members according to individual strengths.

● Efficiently handled a high volume of over 150+ daily phone calls,demonstrating exceptional time management and multitasking abilities.● Specialized in assisting customers with prior authorizations for healthinsurance, ensuring compliance with coverage requirements andfacilitating the approval process.● Exhibited strong communication and problem solving skills by providingclear and concise information to policyholders, healthcare providers, andother stakeholders… Show more ● Efficiently handled a high volume of over 150+ daily phone calls,demonstrating exceptional time management and multitasking abilities.● Specialized in assisting customers with prior authorizations for healthinsurance, ensuring compliance with coverage requirements andfacilitating the approval process.● Exhibited strong communication and problem solving skills by providingclear and concise information to policyholders, healthcare providers, andother stakeholders regarding prior authorization procedures, criteria, andtimelines.● Maintained a consistently high level of customer satisfaction by addressinginquiries, resolving issues, and offering empathetic and patient-centeredassistance.● Collaborated effectively with cross-functional teams, including insuranceadjusters, medical professionals, and billing departments, to streamline theprior authorization process and minimize delays. Show less