Amber Galea Email & Phone Number

Auckland, New Zealand

As Catering Manager and Chef de Partie, my role included the following responsibilities:-Preparing and cooking catering orders from office morning teas and lunches to weddings.-Managing multiple events in 1 day.-Delivering orders to clients in e-van and setting up catering on site, which often included decorating and presenting the food in an aesthetic way, also being knowledgeable about allergens and ingredients.-Managing the execution of catering at large weddings- setting up food tables, working a bar, managing staff.- Keeping a clean and tidy kitchen, and ensuring the kitchen runs efficiently, making changes to processes accordingly.-Assisting the head chef with ensuring ingredients in the kitchen are well stocked.- Managing time in the kitchen, pre preparing components and ingredients to ensure the kitchen is run effectively and on time.- Maintaining health and safety in the kitchen; ensuring the kitchen is clean and sanitised, upholding food safety procedures.-Maintaining the company's zero waste ethos by always ensuring the kitchen was using as close to no waste as possible. This included coming up with new ways of decreasing waste in the kitchen also.- Utilising my knowledge of veganism to assist coming up with new menu ideas that were both unique and exciting but also had waste and seasonality in mind.

Auckland, New Zealand

Store & Franchise Support:- Procedure adaptation and implementation to ensure retail processes are operating effectively & safely. Including development and delivery of supporting documentation. -Regularly travelling to stores to support owners in the areas of customer service, operations management, marketing, visual merchandising & quality control. Providing resources to support this.- Encouraging Franchisees to adopt best practices & ensuring they adhere to brand standards by conducting Quality Assurance reviews.- Providing assistance daily to Franchise Partners and Managers with any queries or problems.- Identifying skill gaps that need to be addressed. Developing modules, then presenting group workshops.- Maintaining strong professional relationships with Franchise Partners.- Planning and executing retail store opening- including planning store layout, managing logistics of product deliveries and inducting new team members.Procurement:- Staying up to date with current trends in the zero waste, health & organics space.- Approving products which uphold the ethics of the brand.- Sourcing and engaging suppliers & fostering collaborative relationships with them. Negotiating terms of contracts with account managers.- Staying up to date with out of stocks, sourcing/crop issues. Where possible, finding replacement products to keep up with customer demand.- Analysing sales reports in order to substitute low selling product.- Reviewing all technical product specifications & ensuring all product information sheets & labelling is up to date. Including allergen information. Marketing- Designing and creating EDMs and newsletters.- Creating social media content including, Tik Toks, Reels & Posts.- Assisting to create a marketing strategy to increase brand awareness.- Website Maintenance- maintaining accuracy of products on website. Writing blogs & uploading recipes.- Designing flyers and marketing materials using programs such as Adobe InDesign & Canva.

Auckland, New Zealand

Online picker and packer for GoodFor Wholefoods Refillery during the 2020 lockdown. Responsibilities included:- Packing large numbers of online orders for customers; printing orders, weighing each product and packing safely, ensuring accuracy, printing courier labels.- Packing very efficiently and accurately as well as ensuring the product would travel safely.- Stock rotation and quality checking.- Manually lifting 25kg bags.

London, England, United Kingdom

Managing the first Source Bulk Foods in the UK, (Chiswick, London), with responsibilities including:- Managing a team of 9 staff.- Responsible for the day to day management of the store including; Hygiene and cleaning, stock rotation, stock management, Stock ordering, Ordering consumables, Managing maintenance issues.- Recruiting and inducting new team, teaching them about store processes and products.- Ensuring the team maintained high quality customer service.- Keeping a high level of team morale through incentives and great communication.- Conducted local area marketing weekly to ensure the store was top of mind for local customers. This also included initiating and running local events, market stalls and sponsorships, which included talking to people and inspiring them to take action on reducing waste within their own lives.- Maintaining a high level of knowledge regarding the products stocked, including; country of origin, processing, nutritional benefits, how to use the products.- Use of Revel POS system for stock inventory and backend administration.- Ensuring that the store minimised waste where possible and educated the team on recycling, food waste and keeping suppliers accountable with the packaging that they were using.

Auckland, New Zealand

Managing multiple Auckland T2 Stores and Trainer for Auckland staff with responsibilities including:- Managing a team of up to 15 staff.- Directly responsible for the day to day management of the retail store, achievement of financial targets of up to $250,000 per month, ensuring presentation standards are upheld, control of cost management and ensures company policies and procedures are met and adhered to.- Developing team morale, store maintenance, sales, training and customer service.- Recruit and induct new team members and provide ongoing training and performance management throughout their employment.- Ensuring the store provides a high level of customer service.- Responsibility for store’s profitability and financial budgeting – maximise sales, maximise margin and control costs.- Held and managed multiple events in store for customers.- Held multiple training events for Auckland Staff members to train them on tea knowledge and to implement the LEAF service model.

Auckland, New Zealand

Assistant to the Event Co-ordinator of the Waikato Food and Wine Festival 2014, with responsibilities including:- Co-ordinating more than 40 food and wine exhibitors, being their first point of contact.- Managing the Waikato Food and Wine Festival Facebook page and posts - Creating a marketing plan for advertising - Assisting with festival logistics, liaising with the venue staff.

Auckland, New Zealand

Administrator for First National Real Estate Head Office with responsibilities including:- Being the face of the First National Head Office- taking phone calls, answering emails, welcoming clients.- General administration and office management- ensuring the office is well stocked and online filing is well organised.- Being the first point of contact for when clients called- managing the day to day queries and problem solving.- Managing and coordinating small and large scale conferences and associated budgets withup to 500 delegates.- Co-ordinating awards dinners; selecting menus, organising entertainment, ordering awards,designing event décor.- Organising and overseeing 15+ training events and Regional Conferences; OrganisingSupplier sponsorships of up to $10,000 for training conferences, booking venues, accommodation for up to 200 delegates at a time, booking travel for board members and CEO, booking bands and speakers, Facilitating registrations, Conference Photography.- Utilising different software packages including Indesign, Photoshop, PortPlus website portal, MS Office suite.- Newsletters; copywriting, editing and formatting, Managing the company Social Media account, Managing sales reports and monthly awards processing, Designing and printing promotional material for offices and agents.- Personal Assistant to the CEO.

Auckland, New Zealand

Developing ideas for new customer experiences; writing business cases and sponsorship proposals; Liaising with clients; assisting Event Manager with functions and large scale events including:- ‘Olde Hallows Eve’- ‘Heritage Market’- Weekday activities- Series of events for Bike Month 2013