Amber Gumm, Pmp Email and Phone Number

Key Responsibilities:- Evaluate and enhance global fraud prevention and identity verification frameworks, ensuring regulatory compliance while optimizing program effectiveness- Assess and strengthen enterprise-wide risk controls, including KYC, sanctions, and PEP screening protocols, establishing governance frameworks aligned with industry best practices- Lead independent reviews of verification programs, identifying gaps and implementing automated solutions to enhance efficiency and accuracy- Develop and monitor comprehensive KPI dashboards using SQL, driving data-driven improvements in risk management performance- Conduct cross-functional risk assessments for new market expansions, ensuring robust fraud prevention controls- Design and implement change management frameworks to strengthen operational resilience and regulatory compliance- Evaluate vendor performance and risk controls, optimizing partnerships while reducing operational costs- Build dynamic risk assessment methodologies to identify and address emerging threatsLead internal and external compliance audits, maintaining strong regulatory standingAchievements:- Designed and implemented a comprehensive risk assessment framework, improving fraud detection rates by 100%+ across priority markets- Developed risk appetite and controls framework generating $2M in operational savings through optimized program effectiveness- Successfully evaluated and scaled risk management operations across 30+ countries, ensuring consistent regulatory compliance- Enhanced program assessment methodologies, significantly improving risk identification and mitigation capabilities

I oversee cross-functional teams responsible for handling intricate programs and project portfolios to implement strategic initiatives focused on payment risk management, while also emphasizing operational efficiency and cost reduction.

Key Responsibilities:- Established a new Payments Risk mitigation function, developing and leading risk management frameworks and initiatives across Meta’s Family of Apps - Created scalable processes to proactively and reactively assess risks, ensuring comprehensive identification and mitigation of potential Risk Operations concerns related to new features and platform changes- Collaborated cross-functionally with engineering, product, and operations teams to integrate risk assessments into the product development lifecycle- Prepared and delivered instructional presentations to communicate risk strategies and insights to executive stakeholdersAchievements:- Developed a comprehensive risk management framework incorporating quantitative and qualitative indicators to enhance Risk Operations programs across the payments products- Designed and maintained risk and controls inventory to monitor and address emerging threats proactively- Spearheaded process improvements that reduced consumer scamming on Messenger by 15%Led workforce outsourcing initiatives resulting in $1M in operational cost savings

* Quantitative analysis of transaction monitoring rules to assess accuracy and effectiveness and report findings to stakeholders, including recommendations for control enhancement. * Review high risk escalations from Executive Management, Sanctions, RCOs, MLROs and FUIs and file SARs.

* Led teams of up to 20 professionals in executing complex financial risk projects & data analysis, ensuring compliance with regulatory requirements, internal risk policies and industry best practices.* Developed and implemented robust fraud prevention measures, driving reductions in financial fraud incidents.* Conducted comprehensive credit risk assessments and large set data analysis using SQL to identify potential risks and develop mitigation strategies.* Conducted in-depth investigations into potential fraud cases, collaborating with internal law enforcement laissons and stakeholders to mitigate risks.

* Conduct credit risk reviews & merchant interviews to assess business model, industry & insolvency risk (observing FCRA guidelines).* Capture collateral via PayPal account reserves.* Provide feedback on credit risk monitoring rules for accuracy and effectiveness and recommendations for control enhancements.

*  Leading teams of up to 20 agents in the absence of a Manager.* Implemented agile investigative  methodologies to empower  analysts to streamline  processes, resulting in a 30% reduction in average  handling time.* Conducted in-depth investigations into potential fraud cases, collaborating with internal law enforcement laissons and stakeholders to mitigate risks.* Led the implementation of quality governance practices, improving data accuracy and reducing error rates by 30%-50%.* Mentored junior analysts, fostering their professional growth and achieving higher team productivity.

*  Provide customer service for incoming phone calls to address bank and debit card issues experienced by account holders.