EducationITT Technical College, Richmond, VABachelors Degree in Electronics and CommunicationsAssociates Degree in Computer Electronics EngineeringGraduated with High HonorsNTHS- National Technical Honors SocietyWork ExperienceTaco Bell, Burgerbusters, Inc., Richmond, VAAssistant General Restaurant Manager, 2009 – 2011, 2012-Current•Trained the General Managers and Assistant General Managers for the Richmond area.•Supervised all employees in the areas of product quality, customer satisfaction and inventory control•Assisted in hiring of new team membersFTS USA, Richmond, VAProject Administrator• Started as a Cable Technician/Installer• Handled billing to and from Comcast cable to our Technicians• Processed payroll for offices from Virginia to Delaware• Maintained Billing Codes and Processes for multiple officesThings Remembered, Richmond, VAStore Manager, 2004 – 2009•Promoted from Seasonal Engraver to Manager within two years. •Hired, trained and supervised all employees in the areas of sales, visual displays, customer satisfaction and inventory control. •Functioned as the technical specialist for the district by teaching and testing other managers on maintenance and use of engraving machines.Waldenbooks, Virginia Beach, VASenior Book Seller, 2003 – 2005•Developed customer relations by assisting in product selection, handling special orders and returned merchandise•Designed displays and assisted in inventory proceduresHome Depot, Virginia Beach, VAOvernight Freight Associate, 2001 – 2003•Completed stocking and inventory preparation for several departments•Assisting with store wide safety compliance•Nightly operation and inspection of: order-pickers, reach trucks, fork lifts and electric pallet jacks.O’Brien and Gere Engineers, Virginia Beach, VAReceptionist, 1999 – 2001•Responsible for receptionist duties•Created a database for the office resource center•Assisted with digital field work for contract companies