Amber Harmon Email and Phone Number
Amber Harmon work email
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Amber Harmon personal email
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I’m a Product Manager within our Total Loss Product Portfolio. Having spent the majority of my career in the Insurance Claims industry, specifically Total Loss and Casualty, I’m thrilled and passionate about the work we’re doing in our portfolio to improve the overall Valuation/Total Loss customer experience. Some of my core competencies include: leading cross-functional teams, driving go-to-market strategies, and delivering customer-centric solutions. Our team collaborates with other product leaders, developers, designers and both internal and external stakeholders to execute our product vision, strategy, roadmap and delivery. CCC Intelligent Solutions is an amazing company that fosters a culture of innovation, inclusion, and collaboration. I'm proud to be part of a team that values diversity, feedback, and growth. I enjoy working with talented, passionate, and kind coworkers who support each other's success. Outside of work, I love spending time with my family, playing basketball, and exploring the outdoors.
Ccc Intelligent Solutions
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Product ManagerCcc Intelligent Solutions Jul 2023 - PresentChicago, Illinois, Us
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Product Launch ManagerCcc Intelligent Solutions May 2022 - Jul 2023Chicago, Illinois, Us
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Customer Success ManagerCcc Intelligent Solutions Sep 2020 - May 2022Chicago, Illinois, Us*Supports National Account Manager in meeting specific client needs while supporting SaaS products, through detailed reporting, analytics and product pilots. *Works directly with the client to identify areas of opportunity within APD claim handling workflows *Presents quarterly business reviews to the Executive Management team *Interprets data and analyzes results using statistical techniques to identify trends and patterns within complex data sets *Creates data visuals and presentations through the use of Tableau and custom reporting*I-Car Platinum Level Auto Physical Damage Appraiser certification
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Claims ManagerJames River Insurance Company Feb 2017 - Jul 2020Richmond, Va, Us*Led a team of up to 30 direct reports, handling claims for the Commercial Claims division and primarily working on the Uber Claims Account. *Developed training courses ranging from business acumen to bodily injury claims handling. *Identified performance opportunities and coached employees to meet company goals.*Completed large loss reports and guided adjusters in handling complex claim exposures on a combined single limit commercial auto policy of $1M.*Over 80% of my direct reports were promoted from Claims Associate to Claims Examiner, handling more complex and higher exposure losses. *Promoted from Assistant Manager to Claims Manager in less than one year. -
Assistant ManagerJames River Insurance Company Aug 2016 - Feb 2017Richmond, Va, Us*Lead Trainer for the Scottsdale Claims office; completed all on-board training for the Uber Claims account. *Handled complaints and escalations from Uber, insureds, claimants, attorneys and body shops. *Assisted Claims Manager in daily operations management, staff development and department projects. *Two-level promotion from Claims Examiner to Assistant Manager in less than one year.
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Claims ExaminerJames River Insurance Company Apr 2015 - Aug 2016Richmond, Va, Us*Completed coverage and liability decisions on bodily injury and property damage claims for all 50 states. *Negotiated bodily injury settlements with claimants and attorneys. Handled third party bodily injury and first party UM/UIM bodily injury claims for all 50 states. *Exceeded department expectations through KPIs including file quality, cycle time, closing ratios and comparative negligence. *Selected to mentor and train peers and new-hires to increase productivity and performance levels within the team.
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Claims Adjuster IiU-Haul International, Inc. Feb 2014 - Apr 2015Phoenix, Az, Us -
Total Loss Claims AdjusterLiberty Mutual Insurance Feb 2010 - Feb 2014Boston, Ma, UsI started with Liberty Mutual in 2010 as an FNOL/Fast Path adjuster handling simple claims with clear liability. In 2012, I was promoted to be a Total Loss Adjuster and handled first/third party total loss claims and disputed liability. During this promotion, I relocated to the Phoenix office during the Safeco/Liberty Mutual acquisition. From there, I helped with training and onboarding adjusters in the Phoenix office. -
Account Sales RepresentativeAbc Office Equipment 2008 - 2010After my short time as a legal assistant, I started a full-time position with a flexible schedule so I could also coach basketball. ABC Office Equipment hired me as an Account Sales Representative. I had an incredible boss and mentor at the time, Mike Brandon, as well as our office Manager, Michelle, who took me under their wing and taught me how to successfully cold call, follow up on leads and how to not lose a sale once you have a foot in the door. This job helped me immensely with communication and talking to office managers, small business owners and others to understand their business needs and help resolve them with our products.
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Legal AssistantAxtell & Briggs 2008 - 2008Shortly after college, I was hired on as a legal assistant and helped with clerical work, scheduling, hosting depositions and general office work. I logged and recorded billable hours and helped construct demand packages on personal injury claims and suits.
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Assistant To The Athletic DirectorWenatchee Valley College 2004 - 2006Wenatchee, Wa, UsAssisted the Athletic Director and Head Women’s Basketball Coach in booking travel, scheduling and coordinating athletic department events and fundraisers.
Amber Harmon Skills
Amber Harmon Education Details
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Saint Martin'S UniversityBusiness Administration -
Wenatchee Valley College
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Wenatchee High School
Frequently Asked Questions about Amber Harmon
What company does Amber Harmon work for?
Amber Harmon works for Ccc Intelligent Solutions
What is Amber Harmon's role at the current company?
Amber Harmon's current role is Product Manager @ CCC Intelligent Solutions | I-Car Platinum Certification.
What is Amber Harmon's email address?
Amber Harmon's email address is am****@****ail.com
What schools did Amber Harmon attend?
Amber Harmon attended Saint Martin's University, Wenatchee Valley College, Wenatchee High School.
What skills is Amber Harmon known for?
Amber Harmon has skills like Customer Service, Leadership, Microsoft Office, Management, Team Building, Sales, Property And Casualty Insurance, Public Speaking, Microsoft Word, Microsoft Excel, Powerpoint, Event Planning.
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