Amber Harper Email & Phone Number

Mattoon, Il, Us

Mattoon, Il, Us

Provides specialized support for Wealth Management conversions, projects, and system upgrades. Works as an independent, highly technical business partner to understand processes, requirements, and systems to merge company systems together and to identify opportunities for improvement. Gathers requirements and evaluates existing systems/data and is responsible for working closely with the acquired institution’s team and /or appropriate vendor to ensure quality and timely conversions. Lead departmental projects and initiatives, identifying, and implementing process and efficiency improvements.

Mattoon, Illinois, United States

• Project Request• Project charter• Stakeholder analysis and definition• Project team definition • Project team management• Central location for project artifacts• Communication plan• Agendas• Minutes• Team meetings at appropriate cadence for project and project phase• Lead business requirements gathering sessions• Status reporting to others outside of project team, ex. steering committee• Timeline• Risk log• Issues log• Lessons learned • Chair Committees

Effingham, Illinois

An Operations Process Owners for Deposit Operations demonstrates natural leadership skills, are creative, confident in understanding various operational processes. Subject matter and system expert, on multiple operations business functions and serves in a support function for Operations. Acts as a Liaison, providing insight and ongoing operational support and knowledge, to internal partners. Capable of explaining how a process works, the related controls and any other part of the process that would be beneficial to create efficiencies. Plan, facilitate and perform system release testing and training. Drives merger and acquisition related activities for Deposit Operations, including product and data mapping. Manage inter-departmental projects related to Deposit Operations.

Effingham, Il

An Operations Process Owners for Treasury Service Operations demonstrates natural leadership skills, are creative, confident in understanding various operational processes. Subject matter and system expert, on multiple operations business functions and serves in a support function for Operations. Acts as a Liaison, providing insight and ongoing operational support and knowledge, to internal partners. Capable of explaining how a process works, the related controls and any other part of the process that would be beneficial to create efficiencies. Plan, facilitate and perform system release testing and training. Drives merger and acquisition related activities for Operations Treasury Services, including product and data mapping, and analysis. Manage inter-departmental projects related to Treasury Service Operations.

Effingham

Technical writing complex procedures, creating process maps, organizing department inventory, time management, QC of written materials, training of roles and responsibilities.

Advance researching, writing editing complex information for use in Manuals, guides, procedures & policies. Composes or updates manuals concerning work methods or procedures. Collaborates with business partners to examine, test, & finalize publication of procedures. Process mapping; creates and edits. High communication to broad audiences. Product development to determine the need of revision, corrections & changes to published materials. Assist with establishing style guidelines & standards. Training both development & execution as needed. Project Management; Preparation of project organization charts, chair meetings, tracking progress & quality work performed. Use product scheduling tools to monitor projects & budget expenditures. Ensure stakeholder’s needs are met. Legal action processing

Process maps, Process improvement, Change controls, Operation procedures oversight, Control register oversight, Technical writing Market procedures - collaborate, create, coordinate review & testing, and publishing.

Effingham, Illinois

Provides accurate and efficient telephone and email support to internal business partners by answering questions, interpreting and resolving problems related to policy, procedures, legal and compliance. Identifies and escalates problems that may have widespread implications. Keeps abreast of changes in rapidly changing and complex environment. Uses strong retail procedural and legal/compliance knowledge base and analytical skills to answer questions and resolve problems. Provides support to bank partners to maximize external customer satisfaction. Handles high call volume in a high pressure environment. Processes electronic requests in a timely and accurate manner. Maintains in-depth knowledge of policies and procedures, products and services. Provides support to internal staff when questions, concerns and issues arise from customers regarding products and services. Supports bank personnel by researching and answering simple and complex inquiries. Researches and resolves in a timely manner all issues surfaced from our bank partners. Maintains knowledge of regulations and regulatory requirements, Know Your Customer, Bank Secrecy Act and other applicable anti-money laundering policies. Responds to legal account titling questions and other basic legal questions. Coordinates the communication and clearing of deposit exception items with the field. Oversees the bank’s third party collection vendor relationship.

Effingham, Illinois

Provided telephone and email support to internal business partners. Processing account maintenance request accurately and efficiently. Attention to detail, to help minimise customer impact. Verification of account maitenance. Kept abreast of changes in rapidly changing environment. Procesed account verification request.