Amber Hearn Email and Phone Number
Racine, WI, US
Amber Hearn's Location
Racine, Wisconsin, United States, United States
Amber Hearn's Contact Details
Amber Hearn work email
- Valid
- Valid
- Valid
Amber Hearn personal email
n/a
Amber Hearn phone numbers
About Amber Hearn
Amber Hearn is a Assistant Director Of Philanthropy at The Prairie School. She possess expertise in team building, process improvement, leadership, organizational development, management and 12 more skills.
Amber Hearn's Current Company Details
Amber Hearn Work Experience Details
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Assistant Director Of PhilanthropyThe Prairie SchoolRacine, Wi, Us
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Assistant Director Of Annual GivingThe Prairie School Aug 2021 - PresentRacine, Wisconsin, United States
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Advancement Services ManagerThe Prairie School Jul 2019 - Sep 2021Wind Point, Wi
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Billing SpecialistZmac Transportation Solutions Oct 2018 - Jul 2019 -
Sales ExecutiveZmac Transportation Solutions Jul 2018 - Jul 2019Racine WiAs a Sales Executive at ZMac Transportation I develop relationships with customers to assist them in being successful with their freight transportation needs.
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Organizational Development Program ManagerEducators Credit Union Feb 2017 - Jun 2018Racine, Wisconsin• • Manage a credit union wide service initiative to foster a change in culture• Coordinate trainers, staff wide trainings, make-up training sessions and new employee sessions, along with facilitating the training• Plan and develop meeting activities directly related to the program to foster a constant learning environment and continually support the change in culture• Collaborate with managers providing coaching methods to overcome program challenges, combat resistance to change and assure program success • Create and analyze assessment tools to determine the transfer of knowledge and how the program can be improved, updated and reinforced• Design coaching plans, tools, observation sheets, and job aids for managers along with job aids and tools for staff• Communicate status of program to senior management and managers monthly• Develop refresher and review material to assist in sustainability of program• Manage Guiding Coalition, a leadership team designed to assist in fostering the change in culture -
Interim Organizational Development ManagerEducators Credit Union Oct 2016 - Feb 2017• Coordinated with managers, senior managers and human resources regarding hiring statuses, availability of trainees and timing of training to ensure schedules align with needs of organization • Created schedule for training team to ensure the team was available to staff as a resource• Provided updates from team on a bi-weekly basis to the Organizational Development Manager to assist her in a smooth transition back to work• Key player in launch of multiple projects by participating in planning meetings, work through conversion item, designing new job aids for staff, planned maintenance items and review meeting including transitioning to a new intranet to ensure smooth launches• Lead team review of training material to guarantee content provided to staff is up to date and training was given in a consistent and engaging way
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Organizational Development SpecialistEducators Credit Union Jul 2015 - Feb 2017Racine, Wi• Facilitated learning and development activities in areas related to values, competencies, compliance, systems and orientation• Developed and designed training programs and manuals used as essential tools in developing employees within the credit union• Analyzed current training materials and outlines for effectiveness, while looking for areas of improvement • Collaborated with others to assure that all areas of development and communication were being fully utilized to improve overall effectiveness of staff members • Maintained a high level of professionalism, confidentiality and respect in regards to sensitive information that was communicated • Developed and facilitated in-person and online trainings to prepare staff for conversion to a new Online Banking system along with creating a Troubleshooting Guide to support staff through conversion.
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Assistant Branch ManagerEducators Credit Union Oct 2014 - Jul 2015Racine, Wi• Interview, hire and mentor new and promoted employees• Coach and mentor current employees (including teller, member service representatives and member finance representatives) to help them achieve their personal and professional goals along with our branch goals• Write and conduct Performance Reviews• Process and submit payroll to Human Resources • Conduct audits including new accounts, address changes, procedural, cash, and cash machine dispensers• Respond to our Net Promoter (Member) Surveys by emailing or calling the member to discuss and thank them for their feedback• Schedule the Member Finance Representatives for daily hours along with any training or events • Assist tellers with check hold questions, balancing and variations• Member of credit committee, where I review and make decisions on loans• Assist member service and member finance representatives with questions regarding accounts and loans• Plan and conduct morning meetings with all staff
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Contact Center Agent Ii/Member Finance RepresentativeEducators Credit Union Jan 2008 - Oct 2014Racine, Wi• Selected to be a part of our new E-support group where we handled Live Chat (average 75 chats per day), Emails, faxes and any correspondence with members electronically for the credit union• Processed loans for members, completing the application, collecting documentation from the member, ordering documents (if required), having member sign for the loan and disbursing it on the account• Answered an average of 100 phone calls per day, which consisted of processing loans, assisting members with account questions, and any other questions members had.• Holder of a notary from the State of Wisconsin• Holder of a Credit Wisconsin Insurance License
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Contact Center Agent I/Member Service RepresentativeEducators Credit Union Jun 2007 - Jan 2008Racine, Wi• Answered on average 100 phone calls per day taking member questions regarding their accounts, balances, and products and services Educators offers• Interacted with the members in a pleasant and professional ways so that they feel valued, are satisfied and are advised on the offering the credit union has• Opened member accounts, process certificates of deposits, IRA transactions, cashiers check and educating and advising our members• Handled all the emails that came into the credit union from our members
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TellerEducators Credit Union Jun 2005 - Jun 2007Racine, Wi• Executed member transactions, including deposits, withdrawals, money orders and checks• Collected member loan payments • Maintained friendly and professional member interactions, ensuring members are advised, valued, and satisfied with their service• Organized, stocked and maintained teller window area
Amber Hearn Skills
Team Building
Process Improvement
Leadership
Organizational Development
Management
Microsoft Word
Customer Service
Training
Microsoft Office
Powerpoint
Banking
Loans
Credit
Outlook
Microsoft Excel
Employee Relations
Team Leadership
Amber Hearn Education Details
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Business Management, Concentration In Human Resources
Frequently Asked Questions about Amber Hearn
What company does Amber Hearn work for?
Amber Hearn works for The Prairie School
What is Amber Hearn's role at the current company?
Amber Hearn's current role is Assistant Director Of Philanthropy.
What is Amber Hearn's email address?
Amber Hearn's email address is ah****@****ecu.com
What is Amber Hearn's direct phone number?
Amber Hearn's direct phone number is +126288*****
What schools did Amber Hearn attend?
Amber Hearn attended University Of Wisconsin-Parkside.
What skills is Amber Hearn known for?
Amber Hearn has skills like Team Building, Process Improvement, Leadership, Organizational Development, Management, Microsoft Word, Customer Service, Training, Microsoft Office, Powerpoint, Banking, Loans.
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Amber Hearn
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