Amber Hecht Email & Phone Number

Sandy Springs, Georgia, Us

Manages multiple roles within the Advertising Implementation and Operations team responsible for the onboarding and launching of their ad campaignsRecruits and hire exceptional talent and facilitate the onboarding of new team members Estimates staffing needs and schedules and oversees the assignment of work to direct reports to meet service and budget targetsAnalyze team members performance reporting, ensuring SLA’s are adhered to, and address any team member knowledge gaps are closedCollaborate with sales and project management teams and act as stakeholder to assist in rolling out new advertising programs Primary escalation point for reporting and seeking resolution with DEV for all technical launch issues and tool ineffectiveness, ensuring to resolving escalated customer issues are closed immediately Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.

Sandy Springs, Georgia, Us

Managed a Collections & Contract Operations team for the Finance departmentImplemented the Credit Opportunity process within Salesforce, which is still in use todayManagement of Billing Staff to include conducting performance reviews, addressing and documenting poor performance in a timely and respectful mannerBuilt and maintained all documentation to assist in development and further education of billing policies to departments outside of FinanceFirst point of contact for all internal and external billing escalationManagement of Accounts Receivable to maintain yearly bad debt reserve of $450k of lessWorked closely with the Revenue Controller/Contract Specialist and document credit and write off best practicesEstablished a relationship with the MBW Collection AgencyIssued all company credits, refunds and resolved all credit card disputes

Sandy Springs, Georgia, Us

Managed a team of 4 in the daily operations of the Billing and Collections DepartmentImproved current processes and procedures in order to streamline and automateScheduled and organized work assignments and introduced automation where possibleEnsured accurate and efficient work of the department to include contract review, billing entries and customer invoicingAuditing of department functions to ensure compliance

Sandy Springs, Georgia, Us

Assisted in the Implementation of new Software systems, Microsoft Dynamics AX Responsible for daily payment applicationsMaintained collections and aging A/R of all clientsIdentified and resolved discrepancies in regards to clients billing accountsPrepared daily and monthly invoices

Colchester, Vermont (Vt), Us

Successfully assisted in the opening and operation of a multi-million dollar establishmentExecuted major opening decisions ranging from creating food and drink menus and prices to par levels and product placementHired all employees and implemented a training programExtensive work with Micros computer system Organize programs with vendors for promoting in our establishmentHiring and booking of bandsContinue to maintain a par level of product in regards to cost percentagesCustomer service oriented while serving a high volume bar which requires the ability to multi-task efficientlyProficient with handling money and balancing drawers on a daily basis

Provided quality, professionally decorated cakes and dessertsCompleted customer orders in a timely manner to meet pick up timesAssisted customers with their needs and worked one on one with them to create a product which they desiredCreated new desserts for retailMaintained customer satisfaction and return rate of customersReceived employee of the month within five months

Overseeing daily operations of a busy deliPreparing and baking a large variety of breads and quality baked goodsRegulating and maintaining sanitary standardsProviding an extensive volume of recipesCreating and executing daily specials and soupsMonitoring food preparation and par levelsMaintain great customer relationships with many regular customersHandle all lunch transactions and phone calls in a busy environment

Managed all areas of operation for a well established, high volume restaurantHired, trained and supervised employees for a variety of positions which require excellent customer service skillsScheduled work hours for more than thirty employees in different positionsDemonstrated sanitary requirements and safety standardsTotaled and deposited receipts from daily sales and closed up the buildingProficient with the Sable systemResolved discrepancies between customers and employeesInteracted with beverage vendors along with the responsibility of rotating new product in

Supervised and maintained all aspects and standards of a fine dining environmentRecruited, hired and supervised new employees Knowledgeable with Squirrel system

Maintained a professional and accommodating hotel environmentRegulated health codes and sanitary standards for a large chain hotelDelegated and oversaw daily duties for housekeeping staff

Accounting And Business/Management

Diploma