Amber Heffner Email & Phone Number

• Develop and execute strategic growth initiatives for customer advocacy, strategic events, organization partnerships, and PAC at ParentSquare.• Implement data-driven strategies to drive revenue growth and enhance customer engagement.• Lead cross-functional teams to achieve key milestones and drive business impact through innovative solutions.

*Develop and implement strategies to enhance customer satisfaction and advocacy*Lead the customer advocacy team *Collect and analyze customer feedback to identify trends and areas for improvement*Collaborate with product, marketing, and sales teams to integrate customer insights into business decisions*Organize customer advisory boards and focus groups to foster engagement and gather feedback*Design and lead professional development summit to ensure customers are effectively… Show more *Develop and implement strategies to enhance customer satisfaction and advocacy*Lead the customer advocacy team *Collect and analyze customer feedback to identify trends and areas for improvement*Collaborate with product, marketing, and sales teams to integrate customer insights into business decisions*Organize customer advisory boards and focus groups to foster engagement and gather feedback*Design and lead professional development summit to ensure customers are effectively using ParentSquare Show less

*Developed Partnerships: Identified and pursued potential partners, negotiating agreements that aligned with ParentSquare’s goals, and fostering strategic collaborations to enhance the platform's offerings.*Managed Partner Relationships: Maintained ongoing communication with partners, ensuring their needs were met, addressing any concerns, and working to strengthen these relationships over time.*Managed Program Purchasing: Oversaw the procurement of educational programs and resources… Show more *Developed Partnerships: Identified and pursued potential partners, negotiating agreements that aligned with ParentSquare’s goals, and fostering strategic collaborations to enhance the platform's offerings.*Managed Partner Relationships: Maintained ongoing communication with partners, ensuring their needs were met, addressing any concerns, and working to strengthen these relationships over time.*Managed Program Purchasing: Oversaw the procurement of educational programs and resources, ensuring that purchases aligned with both budgetary constraints and the strategic direction of ParentSquare.*Lead Professional Development Events: Organized and led training and professional development sessions for educators and partners, aiming to enhance their skills and effectively use ParentSquare's platform. Show less

*Oversees team members, volunteers, and consultants for 501(c)3 nonprofit, including marketing, fundraising, program development, and HR management*Create a collaborative, supportive, and growth centered culture among team members, board members, volunteers, business partners, and other associations*Collaborate with 20+ Board members on strategic planning for new and existing initiatives*Maintain strong relationships and acts as a liaison among peers, key stakeholders, state and… Show more *Oversees team members, volunteers, and consultants for 501(c)3 nonprofit, including marketing, fundraising, program development, and HR management*Create a collaborative, supportive, and growth centered culture among team members, board members, volunteers, business partners, and other associations*Collaborate with 20+ Board members on strategic planning for new and existing initiatives*Maintain strong relationships and acts as a liaison among peers, key stakeholders, state and national associations, state school districts, ROE's, business partners and legislators*Develop policies, create processes, and ensure the quality and effectiveness of programs*Facilitate, present, and coach Show less

Washington Community High School

*Coached faculty and staff on integration of educational technology*Coached faculty and staff on social media usage*Evaluated and coached faculty on instructional design practices, planning and preparation*Led a Board of Education-approved technology infrastructure upgrade*Coached educators through a progressive 4-year roll-out of instructional technology integration into classrooms*Marketed and conducted site visits for area districts and educators to showcase our… Show more *Coached faculty and staff on integration of educational technology*Coached faculty and staff on social media usage*Evaluated and coached faculty on instructional design practices, planning and preparation*Led a Board of Education-approved technology infrastructure upgrade*Coached educators through a progressive 4-year roll-out of instructional technology integration into classrooms*Marketed and conducted site visits for area districts and educators to showcase our technology integration*Researched, designed and integrated STEM courses for students*Created a student internship program in the technology department that included certifications for students in various technology areas*Created and managed the district social media sites to share the district’s story and maintain improved communication Show less

*Researched, developed and coached faculty on best practices*Co-chaired committee to research and develop STEM courses - Project Lead the Way*Recruited, hired and coached staff on implementation of RtI programs to improve student performance*Led committee that analyzed student data to drive decisions on developing student programs*Collaborated with stakeholders on school improvement initiatives and district strategic planning*Led teams to research and determine best… Show more *Researched, developed and coached faculty on best practices*Co-chaired committee to research and develop STEM courses - Project Lead the Way*Recruited, hired and coached staff on implementation of RtI programs to improve student performance*Led committee that analyzed student data to drive decisions on developing student programs*Collaborated with stakeholders on school improvement initiatives and district strategic planning*Led teams to research and determine best practices for improving student performance*Gathered and assessed student data on attendance, discipline and grades to identify areas of improvement*Evaluated and coached faculty on instructional design practices, planning and preparation Show less

*Counseling individual students and small groups (Grades 6-7) *Conducted weekly team meetings with teachers to address student concerns *Strategic planning with administration *Planned, organized and created a building wide master schedule *Developed a sixth grade advisory curriculum and chaired the advisory committee *Serve on TAT (Teacher Assistance Team) *Designated by building principal to design problem solving and referral forms for TAT *504 coordinator… Show more *Counseling individual students and small groups (Grades 6-7) *Conducted weekly team meetings with teachers to address student concerns *Strategic planning with administration *Planned, organized and created a building wide master schedule *Developed a sixth grade advisory curriculum and chaired the advisory committee *Serve on TAT (Teacher Assistance Team) *Designated by building principal to design problem solving and referral forms for TAT *504 coordinator *Coordinate and lead meetings between teachers and parents *Plan transition activities for 5th grade students Show less

*Counseling individual students and small groups*Provided leadership and support to students and staff in setting goals for improved performance*Researched, developed and coached faculty on best practices for framework for change (RtI)*Led team of parents, teachers, students and outside agencies to develop models of best practices*Coached teachers on best practices for student engagement and instruction*Developed and coordinated 504 plans and reviewed goals annually for… Show more *Counseling individual students and small groups*Provided leadership and support to students and staff in setting goals for improved performance*Researched, developed and coached faculty on best practices for framework for change (RtI)*Led team of parents, teachers, students and outside agencies to develop models of best practices*Coached teachers on best practices for student engagement and instruction*Developed and coordinated 504 plans and reviewed goals annually for targeted improvement*Worked with teams and outside agencies on goal development to improve student performance*Collaborated with local YMCA to develop after-school program*Responsible for building-wide change management to improve test scores of students Show less

*Counseled students individually and in group settings*Created a developmental curriculum involving Teen Living and Career Education*Coached teachers on individual and group interventions with students*Coordinated services with outside agencies

Macomb Junior High *Developed curriculum for Career Education and Teen Living for middle school students *Developed and implemented a Buddy program for new students *Designed a Student Needs Assessment and used the data to drive curriculum for all 7th and 8th graders

*Developed a Study Skills and Friendship group for 2nd graders*Facilitated Stop-&-Think activities in two 2nd grade classes and a 3rd grade class*Coached teachers on these programs

*Taught 7th grade Science*Assistant Varsity Girls Basketball Coach

Master Of Education - Med, Educational Leadership And Administration, General

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services

Bachelor Of Science - Bs, Education; Health Education