Amber Helmon Email and Phone Number

- Project Management approach to resolving facilities tickets/triaging.- Monitor initial ticket triage for all Research Facilities tickets- Investigate request requirements and assess against facilities' standard practices and guidelines.- Produce a plan with a time frame, budget, assignments, follow a communications plan, detail risk analysis as necessary, procurement, quality and scope are communicated/presented to the facilities manager, direct team, and/or stakeholders (internal or external clients) for internal support/consensus to secure approvals.- Schedule meetings, room reservations, prepare agenda/meeting minutes with action items. - Once approved oversee completion of work, communicates project status as needed, and closeout.- Update status of work for tickets in tracking systems and communicate resolutions to requestors- Run the background operations / logistics for direct team (Smartsheet’s pages/access, Teams data updates, communications, etc.). Including partnerships and collaborations with department leaders to identify and resolve issues to achieve desired outcomes, keeping them engaged and informed with any changes.Additional Responsibilities:- Triage emails coming to the Research Facilities email alias- Provide backup support, for move coordination and purchasing- Department administration- Data entry- File management- Move coordination- Work order management- Vendor coordination / management- Data analytics / Visual Aides by Compiling, analyzing, and interpreting data collection sources into Smartsheet’s to develop complex reporting for leadership.- Create, update and review update Standard Operating Procedures (SOPs) and Reliable Methods (RMs) individually and with direct team.- Collaborating with a wide range of individuals to gather, interpret, and integrate information to update Communications Plan.- Bluebeam- Adobe Pro Applications

Managed Project to transition company to a new CMMS system on schedule. - Encouraged the engineering team to stay motivated and engaged in the process of changing systems.- Scheduled & led meetings, agendas/minutes with action items.- Communicated the project plan and statuses with senior management and stakeholders- Collaborated with others to develop scope including plan for improvements, while keeping them engaged and informed of any unresolved issues and create strategies to achieve desired outcomes. - Created a work breakdown structure to ensure all areas of the CMMS were properly transferred.Managed CMMS Application with senior management and engineering leads.- Maintained Data Integrity - Monitored and cleaned out old data- Reported on assets that have missing data- Adds assets that are missing from the system, whether pre-existing or new- Created and followed SOPs/Work Flow Standards- Created, updated, and monitored PM schedules per regulatory Compliance.- ASHE, NFPA 99 & 101, Joint Commission, DOH, and/or OEM- Created, dispatched, and monitored work orders to appropriate personnel- Performed Asset Management- Generated compliance reports, work hours, PM completion rates, work order back- log, metrics and KPIs, etc. as requested to senior management- Updates reporting as needed (Excel, CMMS, and SAP Crystal Reports.- Onboarding/Offboarding Laborers, Vendors, & Members- Communicated with appropriate VP, Director, Manager, and other staff regarding work orders/reporting.- Trained and collaborated with front office and Compliance Manager to ensure CMMS functionality and work order completion discrepancies

- Answered calls and dispatched work orders to direct team.- Generated work order reporting- Scheduled vendor work and ensured completion- Initiated and compiled information for facilities assessments with team.- Initiated collaboration with senior leadership and facilities manager to build scope for facilities project needs. Landscape Project to replace landscaping company.- Created project plan for maintenance and enhancement of landscaping needs. - Identified several key areas to be improved including those with safety issues and collaborated with senior management for the desired scope.- Independently created and distributed Request for Proposal to researched landscaping companies.- Met with landscaping companies to review scope of work and request for bids. - Presented bid prices and report analysis of the best options to senior management.- Selected the landscaping company and started with a trial project.- Assessed the project completion with project scope, identified incompletion of work and worked with senior management to try a 2nd company. - Assessed the completion of project scope for the 2nd company, approved the project completion and went forward with more projects and ongoing maintenance with the selected company.

- Assisted with planning of routine building/office maintenance.- Maintained vendor invoices and work orders. Compiled performance reports.- Maintained corporate files.- Administrative Support to various departments as needed.Kaizen corporate Files Project; Reduce corporate files by creating electronic files to create file space for other departments. - Developed scope with senior leadership.- Identified document types and what can become electronic and what needs to be kept onsite. - Created systematic electronic filing system with Standard Operating Procedures. - Created project plan, work breakdown structure, and timeline. - Oversaw project and review work to ensure quality.

Courteous and motivated Administrative Clerk.- Improved front office flow to encourage ease of use of all equipment and access to supplies with a Kaizen approach.- Created and improved Standard Operating Procedures for the front desk position.- Prepared and submitted bank deposit electronically on a daily basis.- Performed reception duties, answers and/or fields all routine and non-routine calls and/or questions. Greeted and routed incoming visitors. Provided information regarding services or processes; responded to general inquiries, concerns and complaints regarding services or refers to appropriate person.- Prepared outgoing mail and packages for pick up and distributes incoming mail and packages to appropriate staff/departments. Dropped off mail and packages as needed. Processed return mail.- Maintained Administration facilities by ensuring shared spaces (coffee bar, staff lounge, conference rooms, supplies closet, mailroom, reception, etc.) were appropriately stocked, organized, and cleaned.- Arranged for repairs or maintenance as needed. Worked with vendors to resolve service or equipment issues. - Provided clerical support to Administration departments, upper management, and clinic sites as needed.- Assisted with meetings, trainings, and events.- Maintained conference room calendars- Maintained binder of Safety Data Sheets. - Ordered record archiving supplies and pick-ups/deliveries. Assisted department staff with inputting archive records data into vendor’s database.

Barista/Server ensuring compliance with food and regulation authorities. - Customer Service- Preperation, Cooking, and Cleaning- Event Catering

Responsible for serving drinks and food to customers. Ensuring the bar is stocked and ready for peak hours of service. Customer service oriented position.

Auto repair customer service specialist. - Greeting customers- Relaying service needs to Mechanics- Vehicle Detailing- Maintaining shop cleanliness and organization. - Creating job description- Data collection of cost of service compared to market values.- Miscellaneous Tasks - Decorating for holidays, laundry, etc.

Barista, server, and cook for a cafe. Specializing in coffee, smoothies, crepes, and other deli food items.- Makes and serves beverages and food- Preperation, Cooking, and Cleaning- Dish Washer- Mananging/maintaining the appearance and cleanliness of the store and cooking areas. - Ordering/Stocking Products- Receive and process payments- Comply with health and safety regulations- Employee training

- Follow/Develop HAACP Program- Responsible for testing materials and finished products to ensure they conform to all applicable laws and company standards by hourly product inspections and reviewing, monitoring employee production activities, and writing & reviewing procedures.- Evaluating material and product to determine any defects to ensure prduct quality (by look and taste)- Experience with writing and enforcing standard operating procedures (SOPs).- Experience with Microsoft Applications, Inputting data into programsLaid off due to excess of QC's and was the least experienced.

Child Caretaker for two children, responsible for coordinating activities, driving to appointments, and feeding.

High quality & efficient Deli Associate for QFC. Excellent with customer service, coordinating worker activities, employee training, and experience with quality control.-Followed Policies-Trained New Employees-Oversaw worker activities-Stocked & Faced Floor-Arranged meetings for process improvements to increase speed of sales.-Prepared, cooked, & cleaned raw and ready to eat foods.-Fashioned the store for holidays and special events-Maintained Store Quality