Amber Herbert Email & Phone Number

Chicago, Il, Us

Jacksonville, Florida, Us

London, England, Gb

-Calculates and audits complex, research-intensive, multi-plan pension calculations using automated and/or manual calculators-Processes and audits retirement kits and estimates, including the preparation and coordination of mailings to individuals or large groups-Creates and maintains participant communications templates and internal training materials-Audits, reviews, troubleshoots, and inputs data into HRIS, including the development and processing of ad hoc HRIS queries to seek out data irregularities or for segmented reporting purposes-Works closely and regularly with clients, offshore teams, vendors, division HRs, and internal associates -Updates pension internal calculating systems and executes testing of calculation systems for accuracy following system releases or configuration changes-Interprets and reviews plan rules and governmental regulations, providing direct counsel to division HR contacts and individual participants as necessary-Compiles and analyzes data reports to provide populations, determine trends, or identify errors-Completes annual plan audits, including population identification and error correction -Develops and manages all weekly, semi-monthly, and monthly reconciliations of payroll interface files -Receives and evaluates escalations, managing the issues through resolution -Identifies and leads process improvement initiatives including determination of root cause, new process implementation, and creating or updating procedural documentationAccomplishments:-Streamlined paperless process within team, reducing average transaction processing time by 30%-Highly rated on performance appraisals consistently through past review periods-99% pension calculation accuracy rating for past 6 years -Nominated for Speed and Accuracy Award, December 2012

-Responsible for new hire processing including orientation, tracking required documentation submissions, background checks, drug screening, and maintenance of employee records-Performed initial job cost assessment and analysis to estimate job costs-Maintained monthly job cost documentation and reports for identifying cost-saving opportunities-Promoted to lead estimator for all water damage claims based on continued high performance-Performed bookkeeping tasks including accounts payable and receivable; bank deposits, bank statement reconciliation, payroll, and collections-Responsible for managing phones, scheduling incoming and ongoing jobs, coordinating sub-contractors, and customer service for customers, insurance companies, and adjusters

-Managed all travel agency daily operations including interviewing, hiring and training of all employees. Also responsible for creating and maintaining work schedules, arranged and managed marketing events and promotional activities.-Booking and maintaining customers travel arrangements while maintaining a high level of customer service and satisfaction-Responsible for producing weekly and monthly detailed sales reports for corporate review